Technical Knowledge Base Manager | Technical Writer

Responsibilities:

• Design and implement an efficient process for content creation, review, updates, and publishing
• Establish and maintain a comprehensive style guide to improve technical documentation's quality, consistency, and readability.
• Implement clear procedures for managing documentation throughout its lifecycle, including version control, content audits, and archiving.
• Update 50% of outdated documentation within 6 months and achieve 90% of outdated documentation.
• updated within 12 months. Collaborate effectively with cross-functional teams, including Engineering, Technical Support, Product Management, and Marketing.  
• Analyze existing documentation workflows, identify areas for improvement, and implement streamlined processes for content creation, review, and publishing. 
• Adapt to evolving technologies and documentation needs and demonstrate a commitment to continuous learning and improvement.

Requirements:

• Exceptional writing, editing, and communication skills, with the ability to translate complex technical concepts into clear, concise, and engaging content for various audiences (technical and non-technical).
• Deep understanding of information architecture principles, content strategy best practices, and knowledge management methodologies to design user-focused, findable, and accessible documentation.
• Proficiency in using various documentation systems and tools, including Confluence, Intercom, and other relevant platforms.
• Familiarity with version control systems and content management best practices. 
• A solid understanding of software development processes, technologies, and architectures, with the ability to quickly grasp and document technical details related to PAI’s products and services.