About Us
DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 2,400 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.
Overview
The Technical Support Specialist, Senior provides advanced IT support for Windows and Apple systems in an enterprise and research environment, troubleshooting hardware and software issues, supporting specialized scientific equipment, managing system setup and backups, and assisting users through multiple support channels while recommending solutions and promoting effective technology use.
Responsibilities
The Technical Support Specialist will provide on-site support through various methods, including window walk-up, phone calls, or ServiceNow support tickets. The support will include, but not be limited to, the following tasks:
- Provide tier 2 and tier 3 hardware and software support for both Windows and Apple-based personal computers in an enterprise and research environment.
- Provide specialized scientific hardware support to researchers, such as installation and troubleshooting of scientific cameras and microscopes.
- Work in a team or independently to support staff.
- Back up computers using disk-to-disk backup equipment and disk-to-network backup.
- Installing, configuring, and troubleshooting current and two generations newer of Apple Mac operating systems.
- Installing, configuring, and troubleshooting current and two generations of newer Microsoft Windows operating systems.
- Installing and configuring scientific peripherals and software in a research environment.
- Installing, configuring laptops and desktops utilizing the baseline image configuration tools and implementing the current set of software and any required specialized software as required.
- Virtual machine software installation and implementation, including VMware, Parallels for Mac, and VirtualBox.
- Using ServiceNow Ticketing software.
- Perform backups using Windows Backup for Windows servers as needed.
- Evaluate and recommend software solutions on an as-needed basis, including current over-the-counter solutions (COTS).
- Evaluate, test, and recommend hardware solutions.
- Educate staff in general computer usage and supported applications.
Qualifications
- Bachelor’s degree and 10 years of IT experience; 3 years of which must be in a clinical and scientific environment.
- Knows how to use ServiceNow Ticketing software.
- Demonstrates good customer service skills.
- Adapts to evolving technologies
- Create and maintain desktop system images
- Must be able to obtain a Public Trust clearance
Basic Compensation: $68,000 - $80,000 yearly salary
The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.
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Benefits
DLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.
EEO
DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.
DLH is committed to maintaining a fair and authentic interview process
Skills Required
- Bachelor's degree
- 10 years of IT experience
- 3 years experience in a clinical and scientific environment
- Experience supporting Windows desktops and servers
- Experience supporting Apple macOS desktops (installing/configuring/troubleshooting current and two generations newer)
- Experience with virtualization software (VMware, Parallels for Mac, VirtualBox)
- Experience with backup solutions (disk-to-disk, disk-to-network, Windows Backup)
- Experience creating and maintaining desktop system images and baseline image configuration tools
- Experience supporting or installing scientific peripherals and specialized equipment (e.g., scientific cameras, microscopes)
- Proficiency using ServiceNow ticketing software
- Strong customer service skills and ability to train staff
- Must be able to obtain a Public Trust clearance
DLH Holdings Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DLH Holdings Corp. and has not been reviewed or approved by DLH Holdings Corp..
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Healthcare Strength — Health coverage includes multiple medical plan options with virtual care, dental and vision, plus HSAs with employer match, FSAs, and wellness incentives that can reduce premiums. Offerings also include a TRICARE Supplement and optional accident, critical illness, and hospital care coverage.
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Retirement Support — Retirement offerings include a 401(k) with employer matching alongside company‑paid basic life and AD&D and company‑provided short‑term disability, with optional long‑term disability. These components are presented as part of a comprehensive package available shortly after hire for eligible employees.
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Wellbeing & Lifestyle Benefits — Work‑life supports include PTO and role‑dependent flexibility for remote, hybrid, or on‑site arrangements. Learning and development programs with tuition, licensure, and certification support further expand lifestyle and growth benefits.
DLH Holdings Corp. Insights
What We Do
DLH solves health and national security challenges through digital transformation, science, research and development, and systems engineering. The Company’s experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike, leveraging digital transformation, artificial intelligence, advanced analytics, cloud-based applications, telehealth systems, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to public health to improve the lives of millions
