PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. PayIt solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more.
Our culture welcomes people who exhibit what we call “PayIt DNA”: High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together.
About the Role:
Technical Integration Managers assist in the deployment of our new services, working hand in hand with the technical counterparts in government agencies. As clients launch and move into steady state, the role also serves to maintain any integration with systems of record, and works closely with implementation managers, client success managers, and client services team members to ensure smooth onboarding and operations for our clients.
This candidate is ideally based out of Kansas City or Nashville, however, highly qualified candidates will also be considered in the following markets: AR, FL, GA, IA, IL, KS, MI, MO, NC, OH, OK, OR, PA, RI, TN, TX, UT, VA, WA, WI.
What You’ll Be Doing:
- Work closely with implementation managers to assess project scope and ensure configuration will meet specifications based on the client's use case.
- Lead discussions during implementation to ensure necessary integrations with various systems, and applicable reporting capabilities for each use case are accurate.
- Build Mulesoft integrations with client data to connect to PayIt’s Platform - either via flat files or REST or SOAP APIs
- Work cross-functionally to ensure delivery of configuration meets both client and PayIt product specifications.
- Proactively identify potential configuration issues, user experience issues and work with client to ensure they are resolved prior to go live.
- Support clients in maintaining good platform hygiene (customer friendly workflows, naming conventions, data set organization, etc.).
- Document and analyze current business processes and underlying systems/applications.
- Monitor, troubleshoot, and resolve problems with Mulesoft live integrations.
- Collaborate with the engineering organization to architect efficient and stable integrations
- Provide guidance on the monitoring, troubleshooting, and resolution of support issues in collaboration with the appropriate stakeholders.
- Communicate and collaborate effectively with technical peers and business users
What You’ll Need to Have:
- Experience completing integrations of systems via flat files or APIs with a strong understanding of integration architecture options such as APIs
- Experience writing SQL with the ability to modify existing queries on at least one of the common database platforms, such as SQL Server, Oracle, MySQL, and/or DB2
- Strong verbal and written communication skills
- Strong analytical and critical thinking skills
- Desire to problem-solve
- Highly proficient in Microsoft Excel, Outlook, PowerPoint, and Word
- Common knowledge of JIRA, Confluence, and other project management based tools
Bonus Points For:
- Functional experience with various back-office systems (i.e. Oracle, SAP, IBM)
Annual Salary Range:
$65,000—$100,000 USD
Why Work For Us:
- Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve.
- You’ll do some of the best work of your career here. We tackle complex challenges that are interesting to solve, and you’ll grow a ton working at PayIt
- People are our most important resource. Everyone has a voice. Collaboration is our default setting. And we have fun together.
- We #payitforward with our corporate volunteer program, serving the communities where we work and live.
- Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work.
What We Care About:
We hire high aptitude, high integrity people who are great communicators and want to be part of a growing team.
Commitment to Equal Opportunity
PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.
PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.
NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship in the United States at this time. PayIt participates in E-Verify. To learn more, click here. Canadian Citizens and those authorized to work in Canada without sponsorship are also encouraged to apply.
To all recruitment agencies: PayIt does not accept agency resumes. Please do not forward resumes to our careers’ alias, PayIt employees or any other company location. PayIt is not responsible for any fees related to unsolicited resumes.
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Within the parameters of this position, ensure the confidentiality, integrity, and availability, and exercise due care of, company, client, and citizen data that is stored, processed, and transmitted by and for PayIt, as outlined in PayIt’s Business Code of Conduct and Information Security Policies.
What We Do
PayIt simplifies the way government agencies serve people.
Governments use PayIt to build a better customer experience for a wide range of digital transactions, from renewing a driver’s license to paying property tax. It’s more efficient for agencies, and more convenient for the people they serve.
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We live in the age of convenience.
Almost anything we need is just a few clicks away.
But when it comes to government services, people still expect the worst: checks to write, forms to mail, lines to wait in, and clunky websites to navigate.
And it’s not just residents who are frustrated.
Agencies are saddled with an endless stream of paper to process, long lines and call center queues, and late payments that delay revenue collection.
That’s why agencies are turning to PayIt.
With 6 years on the GovTech 100, PayIt simplifies the way 80+ million residents do business with their local governments.
Agencies use PayIt to create the ideal user experience for a wide range of digital transactions, from renewing a driver’s license to paying property tax.
While residents enjoy more convenience, agencies cut their workloads by reducing the volume of paper forms, checks, in-person visits, and calls.
Delivering an average cost savings of $15 per transaction, PayIt has helped agencies get remarkable results like these:
- A 92% increase in online revenue collected year-over-year for the Kansas DMV
- A 50% reduction of walk-in customers for offices in Grand Rapids, Michigan
- A 25% reduction of manual checks processed for the average PayIt customer
PayIt: Smarter for government. Easier for everyone.
Why Work With Us
Our team is a dedicated, passionate group of like-minded individuals. We love what we do. We embrace being on the cutting edge of tech and transforming the government landscape. Our goal is to continually innovate and make the lives of everyday people easier by improving accessibility to government services.
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