Essential Duties & Responsibilities
Customer Engagement
Serve as a frequent technical point of contact for customers, conducting regular calls and email communications to scope, onboard, and support EDI integrations.
Translate complex technical concepts into clear, accessible language for customer stakeholders of varying technical backgrounds.
Coordinate with customers to gather requirements, validate mappings, manage testing cycles, and confirm go-live readiness.
Proactively communicate status updates, risks, and resolutions to customers and internal business partners.
EDI & Integration Development
Design, configure, and maintain EDI integrations using Boomi (preferred) or equivalent iPaaS/middleware platforms such as MuleSoft.
Develop and manage EDI transaction sets including but not limited to 940, 943, 944, 945, 990, and 997 using X12 and/or EDIFACT standards.
Build and manage integration maps, data transformations, and trading partner profiles.
Configure and support communication protocols including AS2, SFTP, FTPS, and message queuing technologies.
Lead end-to-end testing efforts for EDI integrations, encompassing test scenario development, coordination of testing cycles with customers and internal stakeholders, execution of functional and regression testing, and validation against defined success criteria prior to production go-live.
Analyze business requirements and recommend appropriate integration architecture and transaction design approaches.
Support & Operations
Monitor production integration environments and respond to incidents with urgency given the mission-critical nature of supply chain operations.
Diagnose and resolve unique, recurring, and non-recurring integration issues across EDI, WMS, TMS, and Procurement systems.
Coordinate with software vendors to investigate and resolve application issues.
Document integration designs, data flow diagrams, testing scenarios, and resolution procedures.
Maintain compliance with IT standards and collaborate with the architecture team on risk assessments for new and changing integrations.
Collaboration & Mentorship
Contribute independently to moderately complex project aspects and collaborate cross-functionally with IT and business partners.
Mentor and train junior team members on EDI standards, integration best practices, and internal processes.
Adapt priorities fluidly as business needs evolve across a dynamic, fast-paced logistics environment.
Qualifications
Required
3–5 years of experience in EDI development or systems integration, with demonstrable hands-on delivery.
Proficiency with Boomi, MuleSoft, or a comparable iPaaS or EDI translation platform.
Working knowledge of EDI standards (X12 and/or EDIFACT) and common transaction sets.
Experience with communication protocols: AS2, SFTP, FTPS, and messaging/queuing technologies.
Comfort working directly with customers — conducting calls, managing expectations, and resolving issues in a professional, service-oriented manner.
Hands-on experience with SQL and backend database platforms for data validation and troubleshooting.
Strong analytical, problem-solving, and critical thinking skills.
Excellent written and verbal communication skills; able to engage effectively with both technical teams and non-technical customer stakeholders.
Preferred
Boomi Associate Developer or Professional certification.
Experience integrating with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), or Procurement platforms.
Familiarity with supply chain or 3PL logistics environments.
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Experience with scripting tools and data transformation concepts.
Work Environment
This role operates within a mission-critical supply chain integration environment where system reliability directly impacts customer operations and Lineage's ability to fulfill its logistics commitments. The analyst is expected to exercise sound independent judgment, manage competing priorities under pressure, and maintain a high standard of quality and responsiveness. Work is a mix of independent execution and cross-functional collaboration.
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Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.
Skills Required
- 3-5 years of experience in EDI development or systems integration
- Proficiency with Boomi, MuleSoft, or a comparable iPaaS/EDI translation platform
- Working knowledge of EDI standards (X12 and/or EDIFACT) and common transaction sets
- Experience with communication protocols: AS2, SFTP, FTPS, and messaging/queuing technologies
- Comfort working directly with customers, conducting calls and managing expectations
- Hands-on experience with SQL and backend database platforms for data validation and troubleshooting
- Strong analytical, problem-solving, and critical thinking skills
- Excellent written and verbal communication skills
- Boomi Associate Developer or Professional certification
- Experience integrating with WMS, TMS, or Procurement platforms
- Familiarity with supply chain or 3PL logistics environments
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- Experience with scripting tools and data transformation concepts
What We Do
Lineage Logistics is the industry’s leading innovator in temperature-controlled supply chain and logistics. Lineage’s expertise in end-to-end logistical solutions, its unrivaled real estate network, and its use of technology combine to promote food safety, increase distribution efficiency, advance sustainability, lessen environmental impact, and minimize supply chain waste. As a result, Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company’s leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company’s Annual list of The World’s Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide.
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