Technical & Injury Management Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This is an exciting opportunity for someone with extensive workers compensation experience or Allied Health background to work with EML’s Specialised Insurance business, Hospitality Industry Insurance (HII). We provide industry specific workers compensation insurance to over 1600 accommodation hotels, pubs, and clubs. This unique portfolio provides a rewarding and challenging opportunity in the NSW Workers Compensation Scheme. 

The Technical and Injury Management Specialist role underpins the sustainability and growth of EML by ensuring that proactive injury management strategies are implemented within the claims teams as well as by ensuring that technical support is provided to the team.

This will be a permanent, full time position based in the Sydney office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES

• Providing technical support to claims teams about the claims management process in line with the applicable legislation
• Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed
• Develop and implement injury management strategies including leveraging relevant resources required in managing claim scenarios
• Provide specialist Injury Management coaching and one on one support to team members regarding claims management strategy and treatment approvals
• In conjunction with the Team Leader identify, develop and implement effective strategies to support the achievement of key performance and remuneration measures
• Building and maintaining strong collaborative relationships with internal and external stakeholders

ABOUT YOU

• Strong technical experience within the workers compensation scheme
• Experience in Injury Management within a fast-paced Workers Compensation environment
• Strong experience in claims management including work capacity, litigation, and particularly long-term claims
• Experience in managing relationships and competing stakeholder priorities
• Experience in coaching and supporting others

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.