The position will proactively work with customers and collaborate with key internal teams (e.g. core dev, product, solution architects, support, etc.) to help the team improve the performance, scalability, durability, and security of the custom solution. You will support professional services and technical solution delivery to a range of Smile Digital Health’s customers.
Responsibilities:
- Collaborate with customers to support implementation projects, within the scope of Smile Digital Health’s products and services. This includes, but is not limited to, Smile platform configuration, scripting, troubleshooting, creating technical designs, providing architectural recommendations, etc.
- Gain knowledge in our core technologies and standards, including, but not limited to, HL7, FHIR, OpenID Connect, Kubernetes, Java, JavaScript, JSON and XML, and interface with other SMEs in the company as required.
- Prioritize conflicting requests and balance concurrent projects, including escalations to leadership as required.
- Learn about industry trends and best practices to help set direction for our clients’ initiatives.
- Collaborate regularly with the Smile Digital Health customer-facing teams (Implementations, Service, Account Managers) to ensure profitability of professional services engagements.
- Act as a resource for technical support analysts.
- Participate in after hour on-call support rotation.
- Support RFI/RFP development and evaluation.
- Accountable for ensuring that all working hours are accurately reported in NetSuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in NetSuite is properly and fully utilized.
Requirements:
- 5+ years of development experience in JavaScript and Java.
- Experience with Spring, REST, SQL and Git.
- Minimum 3 years experience designing, developing and delivering software solutions, alone or as part of a team.
- Superior interpersonal skills, works well with clients and colleagues.
- Excellent analytical, problem recognition and problem-solving abilities.
- Excellent prioritization, and organization skills - it is rare for the role to be provided with a concrete list of tasks to complete for the day. Instead there will be a broader list of issues to analyze and address, and high-level problems to solve. A successful candidate will be comfortable working in this flexible environment.
- Excellent communication skills, both written and oral - you’re comfortable leading meetings, documenting your ideas and able to persuade others.
Preferred requirements:
- Knowledge in healthcare open standards (one or many): HL7 v2, FHIR, CCDA
- Experience with Kafka, ActiveMQ or other MQ systems, MongoDB, and Docker, and Kubernetes.
- Experience in Python and JavaScript.
- Healthcare system experience.
- Experience with cloud development (AWS, Azure, etc.).
- Experience with Agile, Scrum, Waterfall and iterative methodologies.
- Successful completion of an undergraduate degree in Health Informatics, Computer Science, Engineering or related fields.
Top Skills
What We Do
Smile Digital Health (doing business as Smile CDR Inc.) specializes in delivering fast, secure, compliant data infrastructures as a service to enable and empower interconnectivity for data-intensive sectors such as healthcare. We are a solutions platform helping organizations like governments, researchers, health systems, healthcare providers, and app developers build connected health solutions and products by leveraging our core expertise in health data and HL7 FHIR.
Our flagship product, Smile CDR, is the world’s first FHIR-based clinical data repository (CDR) as a service. Smile CDR is a high performance and secure solution built on the principles of Privacy by Design. Flexibility is a hallmark of the service as it can be hosted in the cloud or on-premises depending on your needs. The design was strongly influenced by real-world experience in both the jurisdictional and organizational setting. Smile CDR provides a rich set of features and capabilities including:
-Multiple FHIR versions
-FHIR Profiles
-Full text indexing of clinical records
-Type ahead search functionality
-FHIR, HL7v2 and custom ETL for data input
-Federated identity and identity provider functionality
-International character locale support
-Terminology services
-Auditing
-Smart on FHIR support
-Rapid deployment
-Extensive administrative tooling
Leveraging more than 40 years of experience in building enterprise-class systems, our team includes experts in building integrated healthcare systems including FHIR-based solutions such as HAPI, e-prescriptions and other e-health solutions. We were motivated by the need to improve upon existing options for sharing health data within and across organizations.
Smile CDR is the maintainer of HAPI FHIR, the prevailing open source reference implementation of FHIR worldwide
