Jobs at Smile Digital Health

Design and oversee scalable, FHIR-based healthcare data architectures for enterprise customers from discovery through implementation and post-go-live. Lead customer-facing design discussions, evaluate ingestion workflows, terminology mapping, performance, deployment, and technical trade-offs. Collaborate with product, engineering, QA, delivery, and technical account teams while documenting reusable architecture patterns and supporting escalations, implementation challenges, and product improvements.

Leads strategic account management for major US health insurance clients, overseeing retention, renewals, financial health, expansion, and client outcomes. Builds executive relationships, conducts strategic business reviews, manages scope and billable services, identifies upsell opportunities, and translates technical delivery into business value. Partners with Customer Success, Sales, and product teams while monitoring payer trends, CMS impacts, healthcare interoperability, and FHIR requirements.

Develop AI/ML strategy and production software for a healthcare data platform. Design architectures, implement semantic matching, RAG, document parsing, agentic systems, knowledge graphs, and evaluation workflows. Write clean, tested, documented code; conduct reviews and pair programming; collaborate with clients and product teams; mentor developers; and contribute to technical strategy and Agile delivery.

Design, build, and maintain cloud-hosted SaaS platforms and deployment artifacts. Own Helm charts, containers, IaC, CI/CD pipelines, and serverless components. Ensure scalable, secure Kubernetes/OpenShift deployments, monitor performance, troubleshoot production issues, and collaborate with platform, security, and infrastructure teams.

Designs, builds, operates, and improves production-grade Azure automation and platform infrastructure. Responsibilities include CI/CD and release engineering, Terraform and Helm management, GitOps deployments, on-demand environment provisioning, disaster recovery automation, Kubernetes workload optimization, policy and security scanning, observability, build-agent maintenance, Kafka operations, and replacing manual processes with reliable automation.

Designs, deploys, and operates production Azure Kubernetes Service environments. Responsibilities include AKS architecture, networking, security hardening, scaling, upgrades, CI/CD, infrastructure as code, observability, vulnerability management, performance tuning, disaster recovery, incident response, and root-cause analysis. The role serves as the Kubernetes subject-matter expert and collaborates with application, security, and platform teams to maintain reliable, secure, and production-ready infrastructure.

Provides advanced application and production support for healthcare data platform implementations. Responsibilities include troubleshooting complex incidents, developing Java-based enhancements and bug fixes, supporting cloud infrastructure and deployment tooling, participating in on-call rotations, conducting root cause analysis, and collaborating with Product, Engineering, QA, and clients. The role also provides technical leadership, mentorship, architecture guidance, documentation, and continuous improvement.

Lead customer implementations of healthcare data platform solutions by configuring the Smile platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance. Collaborate with customers and internal teams to deliver scalable, secure solutions, support technical analysts, contribute to RFPs, manage concurrent projects, and participate in on-call support.