Jobs at Smile Digital Health

Develop AI/ML strategy and production software for Smile Digital Health’s healthcare data platform. Design architectures and implement semantic matching, RAG, document parsing, agentic systems, knowledge graphs, and evaluation workflows. Write clean, tested, documented code, integrate external components, conduct reviews, collaborate with clients and product teams, contribute to technical strategy, and mentor developers in an Agile environment.

Responsible for administering, securing, tuning, migrating, and maintaining relational and non-relational databases across internal systems and client environments. The role includes capacity planning, backup and recovery, SQL optimization, performance monitoring, cloud database management, data pipeline maintenance, and troubleshooting. The administrator serves as a data management subject matter expert, supports deployment projects, recommends system improvements, presents metrics, and collaborates with development, managed services, partners, and customers.

The Account Executive owns the full B2B sales cycle, from prospecting and lead generation through proposals, negotiations, closing, and account growth. Responsibilities include managing strategic accounts, building executive relationships, presenting business reviews, maintaining Salesforce pipeline records, collaborating cross-functionally and with partners, resolving customer challenges, and meeting or exceeding sales quotas. The role focuses on complex healthcare technology sales with long deal cycles and significant contract values.

Design, build, and maintain cloud-hosted SaaS platforms and deployment artifacts. Own Helm charts, containers, IaC, CI/CD pipelines, and serverless components. Ensure scalable, secure Kubernetes/OpenShift deployments, monitor performance, troubleshoot production issues, and collaborate with platform, security, and infrastructure teams.

Own post-sales customer relationships from contract signing through implementation, renewals, and expansion. Manage onboarding, resource allocation, project finances, SOWs, delivery coordination, escalations, customer reviews, and satisfaction. Partner with sales, Agile Leads, and technical teams to ensure successful implementations, identify upsell opportunities, and align deployments with customer objectives. Healthcare technology, interoperability, FHIR, and HL7 experience are preferred.

Lead customer implementations of Smile Digital Health solutions by configuring the platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance. Collaborate with development, product, architecture, support, and customer-facing teams to deliver scalable, secure solutions. Manage concurrent projects, support technical analysts, contribute to RFPs, participate in on-call support, and track billable work in NetSuite.

Lead customer implementations of healthcare data platform solutions by configuring the Smile platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance. Collaborate with customers and internal teams to deliver scalable, secure solutions, support technical analysts, contribute to RFPs, manage concurrent projects, and participate in on-call support.

Design, deploy, and operate production-grade AKS clusters, owning cluster architecture, networking, security hardening, observability, CI/CD, and incident response. Integrate AKS with Azure services, manage deployments with Docker/Helm and GitOps, run Terraform IaC, define SLIs/SLOs, perform vulnerability management and DR planning, and provide on-call escalation and runbook documentation.

Provides advanced application and production support, troubleshoots complex incidents, develops Java software enhancements and defect fixes, and collaborates with product, engineering, QA, and clients. The role includes technical leadership, mentoring, architecture-aligned solution design, documentation, root cause analysis, and on-call Tier 2 support. Experience with healthcare interoperability standards, particularly HL7 and FHIR, is highly preferred.

Design, develop and execute performance, load, stress and regression tests for API and web applications. Model scenarios, analyze NFRs and bottlenecks, maintain test frameworks, report metrics, and collaborate with development and infra teams to improve scalability and reliability.