Jobs at Smile Digital Health

Leads the full B2B sales cycle for healthcare technology solutions, from prospecting and qualification through proposal, negotiation, closing, and account growth. Develops sales strategies, manages executive client relationships, presents business reviews, maintains Salesforce pipeline data, coordinates cross-functional delivery, monitors competitors, and achieves quota targets. The role focuses on complex healthcare software sales with long sales cycles and large deal values across Canadian and U.S. markets.

Design, build, and maintain cloud-hosted SaaS platforms and deployment artifacts. Own Helm charts, containers, IaC, CI/CD pipelines, and serverless components. Ensure scalable, secure Kubernetes/OpenShift deployments, monitor performance, troubleshoot production issues, and collaborate with platform, security, and infrastructure teams.

Designs, builds, operates, and improves production-grade Azure automation and platform infrastructure. Responsibilities include CI/CD and release engineering, Terraform and Helm management, GitOps deployments, on-demand environment provisioning, disaster recovery automation, Kubernetes workload optimization, policy and security scanning, observability, build-agent maintenance, Kafka operations, and replacing manual processes with reliable automation.

Leads investigation and resolution of complex production issues, designs scalable software solutions, drives root-cause analysis, supports incident response, improves system performance and reliability, reviews code, mentors developers, contributes to architecture, assesses risk, and documents technical procedures for a healthcare data platform.

The Senior Product Manager identifies healthcare market opportunities and leads product strategy, positioning, and lifecycle execution. They collaborate with engineering, technical product managers, sales, marketing, and leadership to develop scalable healthcare data products. Responsibilities include competitive research, roadmap prioritization, customer discovery, product communications, sales enablement, webinars, industry presentations, and ensuring solutions address payer and provider workflows.

The Senior Product Manager identifies healthcare market opportunities, defines product strategy, and guides products from conception through commercialization. Responsibilities include competitive research, roadmap prioritization, stakeholder collaboration, customer validation, sales enablement, product marketing, webinars, and industry presentations. The role partners with technical product managers and engineering teams to deliver scalable, interoperable healthcare data solutions supporting payer and provider workflows.

Designs, deploys, and operates production Azure Kubernetes Service environments. Responsibilities include AKS architecture, networking, security hardening, scaling, upgrades, CI/CD, infrastructure as code, observability, vulnerability management, performance tuning, disaster recovery, incident response, and root-cause analysis. The role serves as the Kubernetes subject-matter expert and collaborates with application, security, and platform teams to maintain reliable, secure, and production-ready infrastructure.

Develop and maintain responsive Angular-based user interfaces for Smile Digital Health’s Clinical Intelligence platform. Responsibilities include translating designs into scalable applications, writing code and unit tests, conducting code reviews, contributing to architecture and technical strategy, resolving defects, documenting components, collaborating with cross-functional teams, and mentoring developers. The role also involves client participation and adherence to coding, Agile, and Scrum practices.

Develop and maintain healthcare data platform applications across the full software development lifecycle. Responsibilities include designing solutions, writing and reviewing code, building RESTful middleware, testing, documenting systems, estimating work, resolving technical issues, and supporting DevOps practices. The role requires Java and Spring expertise, API and SQL experience, Docker and CI knowledge, and collaboration across business and technical teams. Healthcare, HL7/FHIR, and full-stack experience are advantageous.

Provides advanced application and production support for healthcare data platform implementations. Responsibilities include troubleshooting complex incidents, developing Java-based enhancements and bug fixes, supporting cloud infrastructure and deployment tooling, participating in on-call rotations, conducting root cause analysis, and collaborating with Product, Engineering, QA, and clients. The role also provides technical leadership, mentorship, architecture guidance, documentation, and continuous improvement.

Develop AI/ML strategy and production software for Smile Digital Health’s healthcare data platform. Design architectures and implement semantic matching, RAG, document parsing, agentic systems, knowledge graphs, and evaluation workflows. Write clean, tested, documented code, integrate external components, conduct reviews, collaborate with clients and product teams, contribute to technical strategy, and mentor developers in an Agile environment.

Lead customer implementations of Smile Digital Health solutions by configuring the platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance. Collaborate with development, product, architecture, support, and customer-facing teams to deliver scalable, secure solutions. Manage concurrent projects, support technical analysts, contribute to RFPs, participate in on-call support, and track billable work in NetSuite.

Lead customer implementations of healthcare data platform solutions by configuring the Smile platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance. Collaborate with customers and internal teams to deliver scalable, secure solutions, support technical analysts, contribute to RFPs, manage concurrent projects, and participate in on-call support.