Technical Implementation & QA Specialist – Life Illustrations System Integration

Guardian is seeking a Technical Implementation & QA Specialist to join the Individual Life and Annuity Product, Implementation Team. Working with a team of professionals, you will contribute to the ongoing development of Guardian’s state-of-the-art, mission-critical illustration system, the Guardian Proposal System (GPS). You will be responsible for identifying illustration integration data needs and designing solutions to meet those needs to further grow our digital transformation and consumer-centric strategies. At Guardian, “We do the right thing”; “We believe people count”; “We courageously shape our future together”; and “We go above and beyond for the people we serve”. 

You are

• A self-starter, fueled by collaboration with teammates and software developers, and someone who can transform conceptual thinking into executable insights

• Able to interface effectively between business stakeholders and technical teams

• Able to quickly grasp and utilize new technologies

• Comfortable working within a collaborative team, but also able to work independently with limited direction

• Detail-oriented and able to manage multiple tasks and priorities simultaneously while in various phases of development

• Able to adapt to changing business priorities and environments

• Someone who delivers on commitments with a sense of urgency

• Capable of learning and working in a hybrid work environment with geographically dispersed teammates and business partners

You will

Support the implementation of enhancements to our in-force illustration policy data feeds and enhancements to other critical illustration integration functionality (e.g., eApplication, eIssue, Living Balance Sheet, InsMark; etc.) by:

• Collaborating with colleagues in IT, Product Development, Policy Administration/Operations, and Compliance, as well as with our illustration software vendor (iPipeline) in both the planning and implementation phases

• Defining project scope, creating or contributing to project plans, and documenting business systems requirement

• Developing, reviewing, & contributing to the creation & execution of detailed test plans to ensure that illustration integration requirements align with business need

• Maintaining system end-user documentation and business rule

• Developing or employing Excel based tools to verify data passed to/from 3rd party application integration

• Identifying, reporting, and reconciling system defects on a timely basis

• Evolving the team’s best practices for requirements documentation & system testing

• Transparently communicating status on current projects and initiatives on a regular basis

• Participating in the after business hours testing of our quarterly software production deployments

Serve our Internal & External Customer by:

• Providing consultation and technology assistance to Home Office colleagues and field representatives for GPS in force illustration access and GPS interface support.

• Providing cross training and knowledge sharing to ensure the team’s continuous growth & development

• Serving as a back-up to the Illustration Interface Project Manager and other teammates

• Proactively managing and maintaining in force policy test data for the illustration testing team

• Troubleshooting complex technical problems with a sense of urgency

You have

• Excellent analytical, technical troubleshooting, problem-solving, communication, & organizational skills with the proven ability to collect, organize, analyze, and disseminate information & data with attention to detail and accuracy

• Experience writing business systems requirements and performing quality assurance testing

• Experience working with cross-functional teams in a hybrid environment

• Advanced Proficiency with Microsoft Excel

• Strong customer focus

Nice to have

• Experience with relational databases using SQL query language skills via Microsoft SQL Server Management Studio 17

• Familiarity with Application Programming Interface’s (API’s) using JSON, Microsoft SQL Server Management Studio 17, Postman, NotePad++, ACORD Life & Annuity XML Standards, Excel, Word and Beyond Compare

• Project Management experience

Reporting Relationships

• As our Senior Business Analyst, you will report to the Head of Life & Annuity Illustrations, and you will partner with, and have a dotted line reporting relationship to, the Illustrations Integration Project Manager to carry out project assignments

Salary Range$66,130.00 - $108,640.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

• Dental plan

• Vision plan

• Health care accounts – flexible spending, health reimbursement, and health savings accounts

• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage

• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)

• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health

• Wellness programs, including fitness program and equipment reimbursement

• Child, adult, and elder back-up care support through Bright Horizons

• Adoption assistance

• College planning

• Tuition reimbursement

• Student loan assistance

• Commuter benefits in select metropolitan areas

Equity & Inclusion

Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:

• Employee Resource Groups:

• Colleague Connection Committees

• Community Involvement Committees

A culture that encourages colleagues to bring their authentic selves to work

• Voluntary self-ID

• Pronunciation and phonetic spelling of names

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.