Implementation Manager

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Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.

As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem. 

This is a role within Chamberlain Group’s (CG)Emerging Business Group within the Commercial Business Unit, designed to lead CG’s go-to-market efforts for cutting-edge facility-focused software. A successful incumbent is responsible for (i) Developing and executing project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget (ii) Communicating with stakeholders to identify and resolve issues throughout implementation process (iii) Managing all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partnering with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions.  Requires 7+ years of experience in a customer facing role and/or project management role and a minimum of a Bachelor’s degree.

Job Responsibilities:

• Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation

• Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget

• Communicate with stakeholders to identify and resolve issues throughout implementation process

• Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions

• Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics

• Oversee implementation of myQ Enterprise and onboarding process for long term success and scalability

• Ensure all testing scenarios have been documented and have passed testing prior to solution go-live

• Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success

• Conduct training on the new software or system to users who will be impacted by the implementation

• Conduct post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively

• Coach and mentor new members of the team to help get them productive as quickly as possible and reinforce CG’s values and behaviors.

• Use all tools and processes available and keep internal systems up to date to accurately reflect project statuses, progress, issues and target dates.

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Job Requirements:

• Bachelor's Degree in related field

•  7+ years in customer facing role and/or project management role

• Experience with contract negotiations

• Experience leading process improvement projects

• Experience working with software

• High sense of urgency

• Strong sense of Customer Advocacy

• Proven track record of successful project implementations

• Excellent communication, presentation, and interpersonal skills

• Ability to work independently and with a team to meet deadlines

• Ability to recognize and articulate trends and insights across the customer base

• Change agent, able to drive new processes and streamline existing ones

• Ability to travel up to 70% - domestically and internationally; valid drivers license

• Preferred: Bachelor’s degree in business (Supply Chain preferred), engineering (Industrial preferred); Master’s Degree in related discipline

• Preferred: Lean Six Sigma Green Belt Certification

• Preferred: PMP certification

• Preferred: Experience in access control

• Preferred: Experience in facility management

• Preferred: Experience with WMS, YMS, TMS implementation

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Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.