Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,400 global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity
Flywire is seeking a self-motivated Technical Implementation Manager to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our North America Sales and Relationship Management teams to ensure onboarding excellence. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team.
Key Responsibilities
As a subject matter expert in Flywire Integrations the Technical Implementation Manager will guide clients through the Discovery, Portal configuration, Integration, Testing and Go live stages for clients implementing Flywire products.
- Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments solutions
- Serve as the SME leading multiple client implementation projects ensuring they have successful execution
- Run workshops and client syncs as they progress through the different implementation stages
- Provide post-implementation/Hyper-care support
- Ensure a smooth customer experience by matching the products and Integrations to client needs
- Develop & maintain product documentation with Product teams, providing internal knowledge transfer
- Drive continuous improvement in implementation methodology, tools, and processes across the team
- Contribute to the product vision by relaying client feedback and pain points to Product teams
- Troubleshoot and resolve Integration issues by providing technical support for clients
- Play a role in fostering an ever improving culture and customer experience continuously
Here’s What We’re Looking For
Required:
- Fluent in English and Spanish
- French speaking bonus
- 4+ years of Technical Support, Consulting, Implementation, Professional Services or equivalent
- Knowledge of system integrations and understanding of different project methodologies
- Exceptional client-facing and internal communication skills, both written and oral
- Experience of implementing and configuring software (payment software preferred)
- Familiarity with using APIs or JavaScript libraries
Preferable:
- Knowledge of Higher Education or ERP systems such as Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce etc.
- Experience with Fintech, Technology or Consulting companies
- Experience in Higher Education such as Business Office, Cashiering, Financial Aid, Reconciliation processes of higher education
- Knowledge of programming languages such JavaScript, Liquid, Java, SQL, Python etc.
Technologies We Use
- Zendesk, Postman, Visual Studio Code, JIRA, Sumologic, Cursor, Claude and Google Suite
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.
Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.
The US base salary range for this full-time position is $85,000 - $92,000. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.
#LI-Hybrid
Skills Required
- Fluent in English and Spanish
- Four or more years of experience in technical support, consulting, implementation, professional services, or equivalent
- Knowledge of system integrations and project methodologies
- Exceptional written and oral client-facing and internal communication skills
- Experience implementing and configuring software, preferably payment software
- Familiarity with APIs or JavaScript libraries
- French language skills
- Knowledge of higher education or ERP systems, including Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, or Salesforce
- Experience with fintech, technology, or consulting companies
- Higher education experience involving business office, cashiering, financial aid, or reconciliation processes
- Knowledge of programming languages including JavaScript, Liquid, Java, SQL, or Python
What the Team is Saying
Flywire Compensation & Benefits Highlights
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Leave & Time Off Breadth — Generous PTO, company-wide Digital Disconnect Days, and additional Fly Better Days for volunteering are highlighted, alongside paid holidays. These programs encourage unplugging and support work–life balance.
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Equity Value & Accessibility — Roles commonly include Restricted Stock Units, and an employee stock purchase plan is referenced in corporate filings, positioning employees as owners. Equity is presented as a meaningful part of total rewards beyond base pay.
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Healthcare Strength — Employer-verified benefits include medical, dental, vision, mental-health support, and FSA/HSA options, with notes of strong employer cost-sharing and relatively low U.S. premiums. This combination indicates robust core coverage.
Flywire Insights
What We Do
Flywire is a global payments enablement and software company. We combine our proprietary global payments network, next-gen payments platform and vertical-specific software to deliver the most important and complex payments for our clients and their customers.
Why Work With Us
Global collaboration is at the heart of what we do at Flywire. We’re excited to watch our unique culture evolve with each new FlyMate; it's our differences as individuals that make us stronger as a team. With over 30 nationalities across 11 countries, we believe our FlyMates are our greatest asset.
Gallery
Flywire Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a remote first company, with 14 beautiful offices around the globe! There is no requirement to go into the office, however the option is there if that's what you prefer. At Flywire, we want you to chose what's best for your lifestyle.
