Technical Implementation Engineer

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Job Title : Technical Implementation Engineer
Job Description :
As a Technical Implementation Engineer, you will be pivotal in onboarding customers to multiple Qualys products including ETM(Enterprise TruRisk Management). You will serve as a trusted advisor, helping customers integrate Qualys products into their environments, aligning them with security goals, and ensuring their success with the platform. This role focuses on DevOps, cloud security, and enabling customers to maximize their value from Qualys solutions.

Key Responsibilities

       Customer Onboarding:

       •        Manage the onboarding process for enterprise customers, ensuring smooth adoption of Qualys products (ETM being the major focus).

       •        Conduct product demos, onboarding meetings, and hands-on configurations.

       •        Collaborate with customers to align implementations with their goals and security needs.

       Technical Implementation:

       •        Assist customers in deploying Qualys solutions within containerized and cloud environments.

       •        Provide expertise in Kubernetes, Docker, CRI-o, and related technologies.

       •        Configure integrations with public cloud providers like AWS, Azure, GCP, and OCI.

       Customer Success:

       •        Act as a primary point of contact during the implementation phase.

       •        Design and execute onboarding plans tailored to customer objectives.

       •        Educate customers on using Qualys tools effectively to achieve their security goals.

       Collaboration and Feedback:

       •        Work closely with internal teams to address customer challenges and improve onboarding processes.

       •        Collect and relay customer feedback to enhance product functionality and user experience.

Required Skills and Qualifications

Experience:

       •        Minimum 5 years of experience in customer-facing roles (e.g., onboarding, customer success, technical support).

       •        Hands-on experience working in an Enterprise environment, Windows, Linux, networking working knowledge 

       •        Exposure to cloud platforms (AWS, Azure, GCP, OCI) and container environments (Kubernetes, Docker, CRI-o).

Technical Expertise:

       •        Strong background in cybersecurity, networking, or related technologies.

       •        Familiarity with vulnerability management, policy compliance, and threat detection.

       •        Proficiency in deploying and managing endpoints, virtual machines, and agents.

Communication Skills:

       •        Excellent verbal, written, and presentation skills.

       •        Proven ability to engage with enterprise and global customers.

Other Skills:

       •        Strong analytical mindset with project management skills.

       •        Ability to thrive in fast-paced environments and solve complex challenges.

       •        Emotional intelligence and interpersonal skills to build positive customer relationships.

Preferred Qualifications

       •        Experience with Qualys products as a practitioner, sales engineer, or subject matter expert.

       •        Familiarity with CI/CD pipelines and DevOps practices.

       •        Understanding of asset management, patching, and configuration management.