Field Services Supervisor

Essential Duties

• Coordinate daily and next-day scheduling of tasks and team assignments to align with operational goals.
• Lead daily standup meetings to communicate priorities, metrics, and task expectations to team members.
• Monitor team performance and provide coaching and support to drive continuous improvement.
• Facilitate execution of assigned accountability initiatives and support internal communication of related goals.
• Provide hands-on oversight of tools, asset handling, and repair processes to ensure proper use and resolution of technical issues.

Roles & Responsibilities

• Support onboarding and ongoing training of technicians, ensuring compliance with internal SOPs and regulatory requirements.
• Audit and manage the completion of open/unclosed internal tasks to ensure operational compliance.
• Monitor pending diagnostics and communicate follow-up actions to team members and leadership.
• Partner with Quality Assurance teams to ensure work meets defined standards and that feedback loops are in place.
• Track progress against service level agreements (SLAs) and escalate risks to timelines or quality as needed.
• Contribute to documentation and updates of Standard Operating Procedures (SOPs) to reflect current practices.
• Oversee safety, organization, and day-to-day operations within the assigned worksite.
• Conduct regular cycle counts and ensure accurate inventory tracking and reporting.
• Approve timecards and time-off requests in accordance with company policies and payroll timelines.
• Serve as a frontline resource for issue escalation, helping troubleshoot problems and facilitate timely resolutions.
• Lead by example to promote a positive, accountable, and performance-driven culture.
• Attend and participate in quarterly company leadership offsite meetings, collaborating on company initiatives and deliverables.
• Engage with vendors, customers, and team members with a positive attitude, aligning with the company's core values.
• Drive excellence in Health and Safety programs, ensuring a culture of a safe work environment by eliminating hazards and risks wherever possible.
• Perform other duties as assigned by leadership.

Qualifications

• 3+ years experience in a management role, with direct supervisory experience
• 3+ years experience in project management including planning and launch
• 1+ years of experience in Customer Service roles
• Committed to staying current on technology, procedures and training for manufacturers 
• Knowledge of Microsoft Excel, Word, or the Google Suite
• Experience analyzing data to drive decisions
• Netsuite or Salesforce experience is strongly preferred
• Ability to travel less than 5% of the year (as dictated by business needs)