The Role
The Field Services Supervisor manages daily operations, coordinates team tasks, monitors performance, and ensures compliance with service standards and SOPs.
Summary Generated by Built In
ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We're the trusted partner that IT leaders turn to when technology can't afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.
If you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.
Come join us in our mission of being the Human Side of Hardware!
As a Field Services Supervisor, you’ll lead daily operations by coordinating tasks, coaching your team, and making sure service standards are met. Reporting to the Field Operations Manager, you’ll balance hands-on leadership with process management to keep things running smoothly.
If you enjoy guiding people, solving problems, and driving quality results, this role puts you front and center!
What You'll Do:
- Coordinate daily and next-day task scheduling and team assignments to keep operations aligned with goals.
- Lead daily standups to share priorities, metrics, and expectations with the team.
- Monitor team performance, provide coaching, and support continuous improvement.
- Drive accountability initiatives and ensure clear communication of goals across the team.
- Oversee tools, asset handling, and repair processes to ensure proper use, quality, and issue resolution.
- Support onboarding and ongoing training of technicians, ensuring compliance with SOPs and regulatory requirements.
- Audit and manage open or pending internal tasks and diagnostics, communicating next steps to team members and leadership.
- Partner with Quality Assurance to ensure work meets standards and maintain strong feedback loops.
- Track SLA progress, identify risks to timelines or quality, and escalate when necessary.
- Contribute to updating and maintaining SOPs to reflect current processes and best practices.
- Oversee workplace safety, cleanliness, organization, and overall site operations.
- Perform regular cycle counts, maintain accurate inventory reporting, and escalate discrepancies.
- Approve timecards and time-off requests in alignment with company policies and payroll timelines.
- Act as a frontline escalation point, assisting with troubleshooting and timely issue resolution.
- Lead by example to promote a positive, accountable, and performance-driven team culture.
- Participate in quarterly leadership offsites and contribute to company-wide initiatives.
- Engage with vendors, customers, and team members with a positive, solutions-focused attitude that reflects company values.
- Champion health and safety programs, ensuring hazards are identified and eliminated wherever possible.
What You'll Bring:
- 3+ years of management experience with direct supervisory responsibilities.
- 3+ years in project management, including planning and execution.
- 1+ year of customer service experience.
- Commitment to staying current on technology and manufacturer procedures.
- Strong skills in Microsoft Excel, Word, or Google Suite.
- Experience using data to make informed decisions.
- Netsuite or Salesforce experience preferred.
- Ability to travel up to 5% of the year as needed.
Perks and Benefits:
- Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
- 401(k) with employer match—because your future matters
- Company-paid Life Insurance, plus HSA & FSA options
- Employee Assistance Program (EAP) for real support when you need it
- Adoption Assistance to help grow your family
- Commuter Benefits for an easier ride
- Free Coursera Professional Certifications to level up your skills
- Generous vacation & sick time, plus paid time off to give back to your community
If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in ComputerCare’s mission, core values and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
At ComputerCare, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders.
ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Top Skills
Google Suite
Excel
Microsoft Word
NetSuite
Salesforce
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The Company
What We Do
Founded in 2004, ComputerCare is an authorized repair center for the world's leading hardware manufacturers, including Apple, Lenovo, Toshiba and HP. In addition, the company offers dedicated IT logistic and help desk services that enable customers to streamline hardware management and support for employees in traditional, remote and hybrid work environments. ComputerCare is a proud Women’s Business Enterprise certified by the Women’s Business Enterprise National Council.
