Technical Engagement Manager (FaST)

Posted One Month Ago
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Hsinchu County, TWN
In-Office
Senior level
Hardware
The Role
Leads customer-specific product penetration, positioning, market share, and sales strategies for semiconductor metrology solutions. Builds relationships with technical buying influences, collaborates with marketing, engineering, business unit, and service teams, resolves customer issues, and supports sales-cycle execution. Mentors engineers, coaches team members, and drives customer-focused execution across complex technical challenges.
Summary Generated by Built In

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

  • Customer Engagement: Defines and executes customer specific product penetration, positioning, and market share strategies.  Develops relationships with key customer technical buying influences and has a deep understanding of leading edge process and metrology technology.
  • Collaborates with the FaST Marketing and Engineering teams and Home team to position and deliver differentiated product value and resolve customer issues.
  • Works jointly with the BU and Service teams to execute PSA objectives.
  • Has a strong understanding of the customer sales cycle and process. Jointly develops sales strategies in collaboration with account managers.  Knowledge and application of KLA sales processes (Value/People, SPIN, etc).
  • Able to mentor/coach engineers and can inspire and motivate team members.

Minimum Qualifications

  • Strong background in wafer process flow and and CD/Film metrology control.
  • 5 years IC/Fab experience with KLA tool knowledge (Film, SCD, etch, thin film is preferred; defect/inspection is also considered).
  • Good Mandarin/English interpersonal skills.
  • B.A./M.S. in an engineering/science-based field.
  • Good presentation and proficient in project management skill.
  • Good business acumen with understanding of customer technical issue with customer-focus.
  • Able to work under stress, full of energy to own the team and able to confront multi-level challenges.
  • Excellence in leadership and execution.
  • Deal with things proactively with accountability and insightfulness.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Skills Required

  • Five years of integrated circuit or fabrication experience
  • Strong wafer process flow and CD/film metrology control background
  • KLA tool knowledge, preferably Film, SCD, etch, or thin-film tools; defect or inspection experience also considered
  • Good Mandarin and English interpersonal skills
  • Bachelor's or master's degree in an engineering- or science-based field
  • Strong presentation and project management skills
  • Business acumen and understanding of customer technical issues
  • Ability to work under stress and manage complex, multi-level challenges
  • Leadership and execution skills
  • Proactive ownership, accountability, and insightfulness

KLA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KLA and has not been reviewed or approved by KLA.

  • Retirement Support — U.S. programs include a formulaic 401(k) employer match with clearly described plan designs in company materials. Consistent plan structure and employer matching signal strong support for long‑term savings.
  • Equity Value & Accessibility — A broad base of employees is eligible for RSUs and can participate in an ESPP, extending ownership beyond executives. Company materials position equity as a core component of total compensation.
  • Strong & Reliable Incentives — A quarterly profit‑sharing program and performance bonuses are outlined in filings, providing regular variable pay opportunities. These incentives complement base pay and equity to lift overall earnings in strong periods.

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The Company
HQ: Milpitas, CA
10,001 Employees

What We Do

KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

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