Technical Documentation Specialist - Farmington, UT
Why LoanPro:
“We want to change how the future of finance works. We’re working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. LoanPro unlocks finance.” -Rhett Roberts, CEO
At LoanPro, we're more than just a fintech company—we’re transforming the lending landscape. With over $18 billion in loans managed across North America, LoanPro isn't just growing—it's leading the industry transformation.
How we do what we do:
“Steve Jobs was once asked what he was most proud of at Apple. Was it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. That’s what I’m most proud of
here at LoanPro- the team that builds LoanPro. We do what we do because of our people.” -Rhett Roberts, CEO
At the heart of our success are our exceptional employees, whose talent, passion, and dedication fuel the growth and profitability of our company. As a next-generation SaaS platform, we deliver core lending infrastructure that empowers mid-market and large lenders to operate more efficiently, quickly, and effectively. Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes.
What you’ll own:
As a Technical Documentation Specialist at LoanPro, you will play a key role in shaping how our product is understood and communicated, contribute to critical resources such as our knowledge base and developer documentation, and collaborate across teams to ensure all content is clear, precise, and effectively meets the needs of our users and stakeholders. You will develop a deep understanding of our target audience and the unique benefits our product offers. Reporting to the Technical Product Marketing Manager, this role is an exciting opportunity for a strategic thinker with a passion for writing and tech to make a significant impact at a rapidly growing company. Responsible for exemplifying excellent customer service and the company’s core values, culture, policy and procedures at all times.
Essential Job Functions:
- Write, organize, and maintain our knowledge base and developer documentation articles that explain how to use our product. Ensure that all content, whether internal or external, is clear, technically accurate, and appropriately tailored to meet the needs of different audience segments.
- Develop a deep understanding of our product’s functions, features, and integration capabilities.
- Work closely with product teams, sales, and customer support to gather the necessary information and insights required to develop accurate and effective content.
- An essential function of this role requires onsite work to collaborate with other team members. Remote work can be conducted at managers discretion and in accordance with company hybrid policy.
- Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Job Qualifications / Skill Requirements:
- Bachelor's degree or equivalent practical experience
- Exceptional writing and communication skills
- Strong editing and proofreading skills
- Comfortability with reading and understanding basic code snippets
- Experience using or general familiarity with APIs, databases, or programming languages
- Effective collaborator who thrives in a fast-paced environment
Benefits of the Role:
- 80% Medical/Dental
- PTO and Holiday Schedule
- HSA and 401K Match
- Wellness Rewards and EAP
At LoanPro, we have the ability to make a real difference. LoanPro offers a value-based, innovation-focused, learning culture and endless opportunities for growth. Come help us build LoanPro.
If you need an accommodation to apply for the position or during the interview process, please email [email protected]
Top Skills
What We Do
Today, credit providers are stuck choosing between outdated legacy systems, new market entrants without scale, or in-house tools that increase your operating expense. Instead, they need LoanPro, the only end-to-end, API-first credit platform to modernize, streamline, and scale your operations.
LoanPro supports accounts from origination onwards, giving lenders, card providers, financial institutions, and others a single platform for virtually any class of credit product. With best-in-class tools, LoanPro empowers credit providers to reduce risk, optimize operational efficiency, boost retention and loyalty, and drive portfolio growth.
Built by lenders, for lenders. We understand the unique challenges of launching and managing credit products at scale, and we have a proven history of overcoming them.
