Jobs at LoanPro

Serve as a technical, customer-facing subject-matter expert supporting Customer Success Managers through implementation, integrations, solution design, and ongoing platform adoption. Gather technical requirements, create architecture and integration documentation, advise on best practices, collaborate with product and engineering, and drive customer advocacy and upsell opportunities while improving internal processes and tools.

Lead customer relationships for LoanPro, ensuring customer success, retention, and revenue growth. Provide technical support, deliver training and QBRs, collect and analyze feedback, identify upsell opportunities, monitor customer health metrics, manage escalations, and develop scalable customer success processes.

The Enterprise Account Executive is responsible for selling LoanPro's loan management software, driving revenue growth, and building client relationships in the financial services sector.

The Staff Accountant at LoanPro will manage bookkeeping, prepare financial reports, support month-end closing, and ensure GAAP compliance while collaborating with the finance team.

As an Enterprise Support Representative, you will manage customer inquiries, solve configuration issues, and provide technical support while maintaining strong client relationships.

Build and automate complex workflows and integrations for the LoanPro platform, resolve high-priority escalations, troubleshoot LMS/product extensions and integrated systems, collaborate with Product and Engineering, mentor Technical Success team members, and inform product roadmap through recurring issue analysis.

Provide internal technical support and endpoint provisioning, manage assets and vendor evaluations, enforce IT infrastructure standards and local security, support Windows and macOS environments, assist compliance with AWS procedures and audits, and run device and clean-desk audits while building cross-team relationships.

The Technical Project Manager will lead various internal and customer-facing projects, focusing on software delivery and client satisfaction. Responsibilities include project planning, technical guidance, risk management, and stakeholder communication.