Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [email protected]
- Notice: Know Your Rights: Workplace Discrimination is Illegal
- Notice: Pay Transparency Nondiscrimination (English)
- Aviso: Transparencia en el Pago No Discriminación (Spanish)
Job Description:
Job Summary:
The jobholder is responsible for actively promoting to the USA, Canada, Latin America regions Customers the Airbus initiatives to enhance the access, usage and support of Airbus Technical Data deliverables. The jobholder is responsible for providing to Customers first line support on Maintenance & Engineering Technical Data to obtain/maintain a high level of customer satisfaction. This includes familiarization/ training to ensure efficient use of the Technical Data by Customers.
The jobholder is responsible for acquiring customers' feedback on Airbus Technical Data products, support and services in order to identify issues and/or subjects for continuous improvements.
Primary Responsibilities:
Customer and internal communication
Ensures regular communication towards operators promoting new digital initiatives
Communicates/Coordinates with the Airbus Headquarter organization on issues including regular reporting.
Make sure, as first line Support, that the Technical Data queries from internal and external customers are answered correctly and in an expedited manner.
Support local Airbus teams with topics related to Technical Data
Tech Data promotion
Provides Technical Data familiarization course and refresher training to region customers, MRO or Airworthiness Authorities.
Acquires, analyzes customers feedback needs and requirements for continuous improvements of products and services.
Customer events
Organizes and coordinates regional Technical Data workshops, conferences in collaboration with the Airbus Central departments.
Experience:
5+ years aviation experience
Knowledge of aircraft maintenance operations, airline and Maintenance Repair & Overhaul (MRO) organizations
2 years EOM Tech data experience
Experience in customer facing (Airlines) and managing expectations
Physical Requirements:
● Onsite or remote: 60%
● Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
● Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
● Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
● Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
● Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
● Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
● Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
● Sitting: able to sit for long periods of time in meetings, working on computer.
● Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
● Standing: able to stand for discussions in offices or on production floor.
● Travel: able to travel independently and at short notice.
● Walking: able to walk through office and production areas including uneven surfaces.
● Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
● Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Americas Customer Services, Inc.Employment Type:
US - Direct HireExperience Level:
ProfessionalRemote Type:
FlexibleJob Family:
Technical Data & Publications------
Job Posting End Date: 06.27.2026------
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
Skills Required
- 5+ years aviation experience
- Knowledge of aircraft maintenance operations
- 2 years EOM Tech data experience
- Experience in customer facing roles
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
-
Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
-
Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
-
Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
