- Provide first-level technical support for Fluke Reliability software applications in Microsoft and web-based environments.
- Respond to customer inquiries through phone, email, chat, and virtual meetings.
- Troubleshoot software issues using strong analytical and problem-solving skills.
- Investigate and identify solutions while keeping customers informed throughout the support process.
- Accurately document customer issues, troubleshooting steps, and resolutions.
- Collaborate with teammates and cross-functional partners to deliver high-quality customer support.
- Manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Build a strong understanding of Fluke Reliability products and continuously expand your technical knowledge.
- Deliver a positive and customer-focused experience with every interaction.
- Experience solving technical or customer-related problems in a professional environment.
- Strong written and verbal communication skills, including the ability to explain technical concepts clearly.
- Excellent troubleshooting and analytical thinking abilities.
- Strong organizational skills and the ability to manage multiple tasks effectively.
- Self-motivated with the ability to work independently and as part of a team.
- Commitment to delivering excellent customer service.
- Bachelor's degree or equivalent combination of education and experience.
- Previous customer support, technical support, help desk, or service experience.
- Experience working with software applications, SaaS platforms, or web-based technologies.
- Basic knowledge of databases or database concepts.
- Mechanical aptitude or experience supporting industrial, manufacturing, or engineering-related products.
- Competitive compensation package.
- Remote work flexibility across Brazil.
- Opportunities for career growth and internal mobility.
- Comprehensive onboarding and product training.
- Ongoing learning and professional development opportunities.
- Collaborative, supportive, and inclusive team environment.
- Exposure to innovative technology and global customers.
- Health and wellness benefits.
- Paid time off and company-recognized holidays.
- Employee assistance and well-being programs.
#LI-Remote
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About the TeamSkills Required
- Experience solving technical or customer-related problems in a professional environment
- Strong written and verbal communication skills, including the ability to explain technical concepts clearly
- Excellent troubleshooting and analytical thinking abilities
- Strong organizational skills and ability to manage multiple tasks effectively
- Ability to work independently and as part of a team
- Commitment to delivering excellent customer service
- Bachelor's degree or equivalent combination of education and experience
- Previous customer support, technical support, help desk, or service experience
- Experience working with software applications, SaaS platforms, or web-based technologies
- Basic knowledge of databases or database concepts
- Mechanical aptitude or experience supporting industrial, manufacturing, or engineering-related products
Fortive Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fortive and has not been reviewed or approved by Fortive.
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Parental & Family Support — Parental leave is fully paid for 12 weeks for all parents, with fertility coverage via Progyny and generous adoption/surrogacy support. Backup child and adult care plus inclusive eligibility extend support across diverse family structures.
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Healthcare Strength — Multiple PPO and HSA medical options include telemedicine and second-opinion services, alongside robust mental-health access through Spring Health with no‑cost therapy sessions. The breadth of medical and behavioral health resources is highlighted as a strength.
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Retirement Support — The 401(k) provides a competitive employer match each pay period, with an additional company retirement contribution after one year of service. Financial wellness tools and an employee stock purchase plan further bolster long‑term savings.
Fortive Insights
What We Do
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth.
