- Provide first-line technical support for Fluke Reliability software applications in Microsoft and web-based environments.
- Respond to customer inquiries through phone, email, chat, and virtual meetings.
- Troubleshoot technical and product-related issues and guide customers toward timely resolutions.
- Research, analyze, and document customer-reported issues with accuracy and attention to detail.
- Communicate technical information clearly and professionally to customers with varying levels of technical expertise.
- Collaborate with team members to deliver an outstanding customer experience.
- Manage multiple support requests while maintaining a high level of service and responsiveness.
- Develop expertise in Fluke Reliability products and contribute to continuous improvement of support processes and customer satisfaction.
- Strong problem-solving and analytical skills.
- Mechanical aptitude and an interest in technology-related troubleshooting.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts in a clear and customer-friendly manner.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Self-motivated with the ability to work independently and collaboratively.
- Commitment to delivering exceptional customer service.
- Bachelor's degree or equivalent combination of education and relevant experience.
- Previous experience in customer support, technical support, help desk, or customer service roles.
- Familiarity with databases or database concepts.
- Experience working with software applications in a SaaS or technology environment.
- Remote work flexibility within Brazil.
- Comprehensive onboarding and product training.
- Opportunities for career growth and internal mobility across multiple business functions.
- Collaborative and supportive team environment.
- Exposure to industry-leading reliability and maintenance software solutions.
- Ongoing learning and professional development opportunities.
- The opportunity to make a direct impact on customer success and satisfaction.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About the TeamSkills Required
- Strong problem-solving and analytical skills
- Mechanical aptitude and interest in technology-related troubleshooting
- Excellent verbal and written communication skills
- Ability to explain technical concepts in a clear and customer-friendly manner
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Self-motivated with the ability to work independently and collaboratively
- Commitment to delivering exceptional customer service
- Bachelor's degree or equivalent combination of education and relevant experience
- Previous experience in customer support, technical support, help desk, or customer service roles
- Familiarity with databases or database concepts
- Experience working with software applications in a SaaS or technology environment
Fortive Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fortive and has not been reviewed or approved by Fortive.
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Parental & Family Support — Parental leave is fully paid for 12 weeks for all parents, with fertility coverage via Progyny and generous adoption/surrogacy support. Backup child and adult care plus inclusive eligibility extend support across diverse family structures.
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Healthcare Strength — Multiple PPO and HSA medical options include telemedicine and second-opinion services, alongside robust mental-health access through Spring Health with no‑cost therapy sessions. The breadth of medical and behavioral health resources is highlighted as a strength.
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Retirement Support — The 401(k) provides a competitive employer match each pay period, with an additional company retirement contribution after one year of service. Financial wellness tools and an employee stock purchase plan further bolster long‑term savings.
Fortive Insights
What We Do
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth.
