Technical Customer Support Specialist

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Provide application support for custom product development
• Provide complex technical application assistance to identify modified and engineered solutions based on customer specifications and application requirements
• Ability to read and understand engineering drawings
• Issue complex quotes based on customer specification, application requirements, costing and manufacturability
• Ability to process incoming custom orders
• Lead key accounts assigned – coordinate build and shipment schedules, tracking/proof of delivery, collaborate with multiple functional areas to resolve quality issues, proactively communicate with customers and resolving conflicts to ensure customers’ expectations are met
• Works with sales, marketing, production, shipping and other operating functions regarding product, delivery or service matters
• Ability to lead scheduled shipment dates to ensure timely delivery and expedite as needed
• Maintain a high level of performance by meeting team critical metric goals
• Will be required to perform additional duties as assigned

YOU HAVE:

• Bachelor’s degree or equivalent work experience
• Ideally 5+ years of customer service, quotations, or technical support - call center and/or manufacturing environment
• Demonstrated ability to use logic and reasoning to identify the technical strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Demonstrated skill in identifying root causes of problems/issues by asking probing questions and the ability to develop recommendations for resolution
• Demonstrated skill in managing multiple tasks/projects along with the ability to work in a fast paced team environment in a self-directed manner
• Ability to build and maintain effective work relationships across functional area
• Demonstrated ability to apply strong written and verbal communication skills, with the ability to collaborate with people at all levels within the organization and outside the organization

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

Pay Transparency
 
nVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.
 
Compensation Range:

Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

Benefit Overview

At nVent, we value our people and their health and well-being.  We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.

• Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.