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Revinate is a direct booking platform that leads the hospitality industry in driving direct revenue and increased profitability.
Our products and our people combine to give hoteliers the superpowers they need to crush their goals. With Revinate, hoteliers shift share away from OTAs and drive tangible results across an individual property or a portfolio. Our industry-leading, AI-powered, customer data platform collects, unifies and, synthesizes data giving hoteliers a foundational advantage.
Hoteliers gain critical intelligence – guest lifetime spend, stay preferences, ancillary revenue, and more. With Revinate’s Rich Guest Profile® data points, hoteliers don’t need to guess who their most profitable guests are, or how to drive conversions across email, voice, messaging, and digital channels.
Revinate's direct booking platform and omnichannel communication technology powers 1.1 billion Rich Guest Profiles across 12,500+ hotels to drive over $24 billion in direct revenue.
Be a superhero. Join the mission. Transform the industry.
Get Revinate. Get superpowers.
What You'll Do
- Own technical customer issues from initial report to resolution, communicating with customers regularly regarding issue status as well as internal stakeholders
- Extensively research and document technical customer issues and clearly communicate to the larger organization.
- Collaborate with global Customer Success team members to properly manage customer inquiries and escalate when appropriate.
- Serve as liaison between Engineering, Product, and Customer Success teams, updating colleagues on technical glitches, workarounds, diagnoses, and resolved issues.
What You'll Bring
- 2-3 years of work experience delivering technical (tier 2 or higher) customer support at a SaaS company
- Must have strong communication skills (verbal & written)
- Strong technical knowledge (i.e. inconsistent email rendering, checking PMS logs, querying data logs for research purposes)
- Experience using a ticketing or bug tracking system, such as JIRA, Zendesk, and Salesforce, and strong documentation skills within these platforms
- Email marketing experience is a strong plus; knowledge of HTML is nice to have
- Strong knowledge of troubleshooting web-related issues (i.e., changing browser settings, how to clear cache, etc.) with all browsers and operating systems as well as expertise working in Excel; SQL is a plus
- Experience with email service providers such as Mailchimp, GMS, Digital Alchemy, Exact Target, Serenata, Cendyn, etc
- Experience in property management systems (PMS) such as Micros Opera, Maestro, Protel, Fidelio, PowerPro, etc
- Ability to learn and articulate software-related and technical concepts in a way that is understandable to the "average Joe"
- Must have a passion for being part of a hard-working, winning team
- Collaborative
- Customer service focused
- Ability to think outside the box
- Tech savvy
- Able to optimize time and prioritize tasks
Skills Required
- 2-3 years delivering technical (tier 2+) customer support at a SaaS company
- Strong verbal and written communication skills
- Experience using ticketing/bug tracking systems (JIRA, Zendesk, Salesforce) and strong documentation skills
- Strong technical knowledge troubleshooting email rendering, checking PMS logs, querying data logs
- Experience with property management systems (Micros Opera, Maestro, Protel, Fidelio, PowerPro)
- Expertise troubleshooting web-related issues across browsers and operating systems (cache, browser settings)
- Excel proficiency
- Ability to learn and explain software and technical concepts clearly to non-technical users
- Experience with email service providers (Mailchimp, GMS, Digital Alchemy, ExactTarget, Serenata, Cendyn)
- Email marketing experience
- Knowledge of HTML
- SQL knowledge
- Passion for teamwork and customer-focused attitude
Revinate Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Revinate and has not been reviewed or approved by Revinate.
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Healthcare Strength — Health coverage includes medical, dental, and vision with full employee premium coverage in the U.S., alongside mental-health resources. This breadth of coverage is described as a standout element of the package.
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Retirement Support — Retirement programs include a 401(k) match in the U.S. and pension or CPF equivalents in other regions. This support contributes meaningfully to long-term rewards.
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Wellbeing & Lifestyle Benefits — Work-life practices include generous PTO or flex time, a remote-first setup with no-meeting Fridays, a monthly WFH stipend, and a 4.5-day workweek on many teams. These elements enhance day-to-day flexibility and balance.
Revinate Insights
What We Do
Revinators are everywhere, pursuing their passions, laughing, caring, arguing too, at times. It is hard to forget a Revinator when you have met one. Mountain bikers, surfers, sunflower plant nurturers, golfers in California, Oregon, London, Singapore, Amsterdam, Bali. What ties us together then? Energy. And a determination that we can transform the hospitality industry - beyond what we have already done. We don’t just believe that, we have demonstrated that already. Come in, look closer and you will see what we mean. We are here to show hoteliers that when they access the data they own and leverage it to drive deeper connections with their guests, they are going to drive direct revenue in spades. We have the skill to wield the technology to deliver results. Want to understand that better? See what’s cooking under the hood? Or maybe you need a slice of our energy? Connect with us. We are looking for more Revinators to join us. Want more details right here, right now? Here are some numbers then. --> 480. The number of people around the world who will answer “Yes!” if you asked, “Any Revinators here?” --> 4. We have global offices in California, Oregon, Amsterdam and Singapore. And we support people working remotely. --> $100M. We are going to walk past that annual revenue figure soon. Watch us (or join us maybe). And we are profitable too. We’d tell you about all the awards we won but we lost count. Awards like 4 X Top Place to Work. 4 x #1 CRM/Marketing product from Hotel Tech Report.
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