Responsibilities:
In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.
Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
Schedule and complete installations of Global Payments products.
Stay current with all equipment options, features and functions as it relates to the vendor/product.
Meet or exceed production, quality, and attendance objectives of the department.
Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.
Provide tier 2 support for products released to Customer Service
Other duties as required by business conditions or as assigned.
Education:
High school education
Experience, Knowledge and Skills:
At least 1 year experience providing technical support to end users.
Fundamental knowledge of the overall Bankcard Industry.
Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
Knowledgeable of company policies, procedures, products and services. Have a current knowledge of your workgroup and department’s procedures, policies, and responsibilities.
Working knowledge of Microsoft Office and Google G-Suite applications. Ability to type at least 40 words per minute. Must have strong written and oral communication skills and well-developed problem solving skills and attention to detail.
Skills Required
- High school education
- At least 1 year of experience providing technical support to end users
- Fundamental knowledge of the bankcard industry
- Ability to work rapidly, independently, and accurately under pressure
- Knowledge of company policies, procedures, products, and services
- Working knowledge of Microsoft Office and Google G-Suite applications
- Typing speed of at least 40 words per minute
- Strong written and oral communication skills
- Well-developed problem-solving skills and attention to detail
Global Payments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments and has not been reviewed or approved by Global Payments.
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Healthcare Strength — Health coverage is broadly presented as comprehensive, including medical, dental, vision, and wellbeing resources such as EAP and wellness initiatives. Coverage breadth is consistently positioned as a strong element of the overall package.
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Retirement Support — Retirement offerings feature a competitive 401(k) match with immediate vesting noted in some regions, alongside other long‑term savings options. These elements are emphasized as adding meaningful long‑term financial value.
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Leave & Time Off Breadth — Paid time off, regional holidays, and volunteer service days are standard, with paid parental and caregiver leave also referenced. This structure supports work‑life balance, even as specifics vary by location.
Global Payments Insights
What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
