As a Technical Customer Success Manager / Post-Sales Technical Engineer at Action1, you will play a key role in ensuring the technical success and satisfaction of our existing Mid-Market and Enterprise customers. You will work closely with customers to understand how they are using the Action1 platform, assess their current configurations and workflows, and provide expert technical guidance to help them maximize the value of our solution. The ideal candidate is customer-focused, technically skilled, proactive, and results-oriented, with a passion for building strong customer relationships, driving product adoption, and promoting technical best practices.
Key Responsibilities:
- Manage and support existing Action1 customers, primarily across the US region, ensuring a positive technical experience and long-term success.
- Conduct technical reviews of customers' Action1 environments to evaluate how they are using the console, identify potential gaps, and recommend improvements.
- Guide customers on best practices for platform configuration, patch management, software deployment, automation, and endpoint security.
- Deliver tailored technical consultations, product walkthroughs, and training sessions to help customers maximize platform capabilities.
- Proactively identify opportunities to improve product adoption, operational efficiency, and overall customer satisfaction.
- Collaborate with Customer Success, Sales, Support, and Product teams to address technical challenges, resolve issues, and ensure a seamless customer experience.
- Build trusted technical relationships with customers, acting as a subject matter expert and strategic advisor throughout their journey with Action1.
- Support customer retention and expansion by demonstrating the ongoing technical value of the Action1 platform.
Requirements
- Essential system administration experience, with the ability to assist IT administrators in recognizing Action1 as their preferred patching solution.
- 1-3 years of B2B pre-sales experience (preferred but not mandatory).
- Strong understanding of IT administration and security principles.
- Ability to work both independently and collaboratively as part of a team in a fast-paced, dynamic environment.
- Genuine interest in information technology and systems administration, with a passion for staying updated on industry trends.
Benefits
- Fully remote work, giving you the flexibility you need in the modern world
- A multitude of interesting challenges and opportunities.
- Non-stop professional growth and learning of new technologies.
- Stable income and flexible working hours, opportunities for promotion.
- Friendly and professional peers.
Skills Required
- Essential systems administration experience
- 1-3 years of B2B pre-sales experience
- Strong understanding of IT administration and security principles
- Ability to work independently and collaboratively in a fast-paced environment
- Genuine interest in information technology and systems administration
- Passion for staying updated on industry trends
What We Do
Action1 is an autonomous endpoint management platform that is cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching - AEM’s foundational use case - through peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates costly, time-consuming routine labor, preempts ransomware and security risks, and protects the digital employee experience. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001. The company is founder-led by industry veterans Alex Vovk and Mike Walters, American entrepreneurs who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company.
