We’re looking for a Technical Customer Success Manager to join our team and own the customer journey from onboarding through ongoing success. You’ll work directly with global enterprise customers, helping them implement, adopt, and get the most out of Deepdub’s Voice AI solutions.
This is a startup-mode role. You’ll roll up your sleeves, own customer relationships end to end, and work closely with Product and Engineering to solve problems and drive customer success. It’s a chance to be part of a successful AI company shaping the future of voice and to see your work directly influence both the product and the customer experience.
About the roleDeepdub is a pioneer in AI-powered voice technology and the dominant voice provider in Media & Entertainment. We partner with Hollywood studios, streaming services, and global media companies to break language barriers at scale, with content already live on the world's largest platforms.
We're now entering our next chapter: voice agents, enterprise APIs, and real-time multilingual broadcasting. Backed by top-tier investors and with a proven production-grade AI foundation, we're expanding into new markets and working with global enterprises to build the next generation of voice experiences.
What you'll gain
- Ownership of strategic enterprise customers
- Hands-on experience with cutting-edge Voice AI technology
- Direct exposure to Product and Engineering
- The opportunity to make an impact and grow as the company scales
- Own end-to-end customer engagement, including onboarding, adoption, success criteria, issue resolution, and expansion opportunities.
- Lead customer deployments, including integrations, rollout planning, implementation coordination, and go-live readiness.
- Work closely with Product & Engineering to troubleshoot customer issues, manage escalations, track technical requests, and drive them through to resolution.
- Translate customer challenges and pain points into clear, actionable product and technical requirements.
- Present new features and capabilities to customers, collect feedback, and turn it into actionable insights for internal teams.
- Manage global customer relationships across time zones and cultures, building trust, setting expectations, and effectively managing multiple priorities.
- 4+ years of professional experience, with a strong background in startup environments and experience in Customer Success, Solutions, Technical Account Management, Implementation, or a similar customer-facing role.
- Strong technical background, including hands-on coding experience and the ability to understand and troubleshoot technical issues.
- Experience working with CRM and customer support platforms.
- Proven ability to handle customer issues and escalations, coordinate across teams, and drive issues through to resolution.
- Comfortable working with AI tools and prompting, with a strong interest in new technologies.
- Excellent communication skills, with the ability to explain technical topics clearly and manage customer expectations.
- Strong organizational skills and the ability to manage multiple priorities.
You're a hands-on, technically minded Customer Success professional who enjoys working directly with customers and taking ownership of their success. You're comfortable digging into technical issues, working with code and AI tools, and partnering closely with Product and Engineering to get things resolved. You know how to manage customer expectations, navigate escalations, and keep things moving in a fast-paced startup environment. You're proactive, resourceful, and comfortable juggling multiple priorities while staying focused on the customer.
Skills Required
- 4+ years of professional experience
- Strong background in startup environments
- Experience in Customer Success, Solutions, Technical Account Management, Implementation, or a similar customer-facing role
- Strong technical background with hands-on coding experience
- Ability to understand and troubleshoot technical issues
- Experience working with CRM and customer support platforms
- Ability to handle customer issues and escalations, coordinate across teams, and drive issues through resolution
- Comfort working with AI tools and prompting
- Excellent communication skills for explaining technical topics and managing customer expectations
- Strong organizational skills and ability to manage multiple priorities
What We Do
Deepdub provides AI-powered dubbing and other localization solutions for audiovisual content in the fields of film & cinema, television, online broadcasting, eLearning & eTraining platforms, content creators and more. Our mission is to bridge the language barrier and cultural gap in entertainment experiences through high-quality and seamless localization. Using best of its kind AI and machine learning technology, Deepdub syncs emotions, audio, and video to produce an authentic human experience that captivates and motivates the viewers. Deepdub's end-to-end localization platform is designed to enhance human creativity with AI technology, simplifying and improving content localization production. The platform allows broadcasters, media companies, and content distributors to localize their stories to a global audience. In addition, Deepdub helps corporates, e-learning platforms, and content creators share their message with customers and new audiences worldwide. The company's hybrid workflows leverage AI and human expertise to achieve improved quality, faster turnaround times, and cost efficiencies across the entire production process. Deepdub integrates seamlessly into the post-production process of content owners and creators, taking complete ownership of their localization and delivery needs. With our team of professionals, including sound technicians, audio engineers, voice specialists, and other AI localization experts, we make sure that your message is communicated clearly and accurately in any desired language.
