Technical Content Writer

JOB TITLE: Technical Content Writer

PURPOSE / JOB BRIEF: 

SSI is a global digital solutions partner delivering AI, software development, cloud, data & analytics, and Industry 4.0 solutions. We're looking for a Technical Content Writer to own case studies, use cases, and website content, while also shaping the creative side of our brand voice — newsletters, video concepts, and social content. This role sits at the intersection of business storytelling and creative writing: one week you're translating a delivery team's technical work into a client outcome story, the next you're writing a video hook or a newsletter that makes AI and enterprise tech sound human.

KEY RESPONSIBILITIES:

• Write and maintain case studies and use cases that translate technical delivery work into clear business-outcome stories, across industries (fintech, healthcare, retail, manufacturing, supply chain)
• Own website content: service pages, industry pages, and solution content, keeping messaging accurate and consistent with SSI's positioning
• Write and concept creative content formats; newsletters, video scripts and concepts, campaign ideas that extend SSI's story beyond case studies and web copy
• Support social media content (primarily LinkedIn), aligning tone and messaging with brand voice
• Maintain a consistent brand tone across all content; technical, creative, and social; working from established style guidelines
• Apply content strategy and SEO principles to improve discoverability and structure of published content
• Optimize existing content based on performance and search data
• Collaborate with SMEs, delivery teams, and design to gather input and turn technical work into audience-ready content, in whatever format best fits the story
• Follow structured editorial workflows, including tracked-changes review and fact-checking against verified sources

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• 2–4 years of proven experience in content, technical, or creative writing; B2B tech, agency, media, or IT services backgrounds all welcome
• Strong writing and editing skills, with range across formats: long-form (case studies, web copy) and short-form (social, newsletter, video concepts)
• Able to simplify complex technical delivery work for business audiences without losing the substance
• Working knowledge of content strategy, SEO, and content optimization
• Experience writing case studies, use cases, or similar outcome-driven content
• Comfortable managing multiple projects and review cycles
• Strong cross-functional communication skills

NICE TO HAVE:

• Experience writing for multiple industries (not tied to one tech stack)
• Video script or concept writing experience (reels, explainers, brand films)
• Newsletter writing experience
• Familiarity with website CMS content entry
• Exposure to social media content calendars and LinkedIn content
• Agency or content studio background

A Culture of Belonging: At our core, we value diversity and inclusion. As an equal opportunity employer, we are dedicated to creating a workplace where every voice is heard, every person is respected, and everyone has the opportunity to succeed.