Technical Content Researcher

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

The Technical Content Researcher is responsible for creating technical content for the development team to meet client standards, carry out reviews , ensuring compliance with the agreements established with the client.

Assess designated businesses current processes, activities and cultures to prioritize areas for improvement

• Design and develop a structured technical training to deliver real and sustainable improvements in processes, communication and teamwork to deliver improved customer satisfaction and right first-time repairs.
• Work with SME’ to find technical content that fits the development of training modules.
• Design a range of training modules.
• Ensure standards are met for training material, student guides, and literature, are properly created
• Collaborate with subject matter experts and internal stakeholders to gather up-to-date information on products, technologies, and industry trends 
• Create engaging and interactive training materials, including presentations, videos, demonstrations, and hands-on exercises
• Stay up to date with advancements in technology to continuously improve training content and delivery 
• Collaborate with team members to identify training needs, develop training content documents, and create effectiveness of training programs 
• Attend factory or brand-led events as a representative of the Client and MSX International ranging from Train the Trainer events to Product Launches  
• Attend technical meetings with the client
• Report results to the Project Manager and to the client on the status of the project.
• Deliver improvements in several Key Performance Indicators
• Build a close working relationship with technical content and design team.

• Industry recognised technical accreditation (desirable)
• Technical training and development experience (desirable)

Experience:  

• Experience in technical training content
• Previous experience of collaborative relationships
• Previous experience of client relationships
• Experience of utilising technology in the delivery of training such as webinars, social media (desirable)  
• Experience of working in a learning & development department

Knowledge:  

• An understanding of assessment tools and their links to learning & development  
• Strong understanding of various training methods, including classroom training, on-the-job training, e-learning, and hands-on practical sessions.
• An understanding of blended learning and its application  
• An understanding of Learning & Development  
• A strong understanding of Automotive engineering
• A strong technical background  

Technical Skills:  

• Curriculum Development: Skill in designing and structuring training programs and curricula.
• Automotive engineering deep understanding
• Technical Troubleshooting: Proficiency in diagnosing and resolving technical issues that may arise and troubleshooting to ensure optimal performance.
• Training Needs Analysis: Ability to assess the learning needs of the target audience and tailor training accordingly.
• Technical Writing: Skill in creating clear and concise technical documentation and guides.
• Learning Management Systems (LMS): Familiarity with LMS and online training platforms.
• Assessment and Evaluation: Skill in designing assessments and evaluating learner performance.
• Training Design: Ability to design effective training programs and materials.

Core Skills: 

• Leadership: Inspires, guides, and motivates teams towards achieving organizational objectives. Sets a clear vision, fosters a positive work culture, and provides guidance to team members.
• Problem-solving: Recognizes issues, inefficiencies, or opportunities for improvement through analysis. Addresses technical challenges and solves issues on the spot.  Finds practical solutions and makes decisions on the go. Uses a systematic approach that helps break down difficult problems into smaller, more manageable parts.
• Decision-making: Makes informed decisions considering project constraints, priorities, data, experience, and understanding of the business environment.
• Organization: Keeps track of projects, tasks and important information; Meets deadlines and carries out duties efficiently and effectively
• Working under pressure: Thrives in a fast paced and challenging environment; Remains calm under pressure; expresses confidences in ability to succeed; keeps an optimistic attitude even when things are not going well; Uses effective methods to manage stress; reacts effectively when faced with high-pressure situations
• Creativity: Delivers creative approaches to identify new opportunities for improvements, ideas and new ways of doing things.
• Presenting: Creates and conducts presentations to diverse audiences, which are effective, engaging and impactful. Proficient in the use of presentation software and tools. 

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. 

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.