Technical Consultant

JOB SUMMARY 

As a Technical Consultant, you will be responsible for working directly with our clients or execute their readiness tasks which can include install all approved hardware and software with Outcomes, convert, merge, split and validate data ahead of project completion, install custom labels and peripheral devices, to ensure a smooth and seamless process for all involved.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Work directly with client and IT, to setup their server, registers, printers, scanners, workstations, and any additional peripheral items, to ensure all hardware is in working order.
• Perform operating system updates, data migrations, data conversions, network configurations, Rx30 conversions, data restores, and assist with special disaster recovery setups, per client request.
• Assist client with technical questions during the hardware installation process, resolving issues contributing to on time project delivery.
• Assist on-site trainers prior to and during go-live on any issues that may arise or hardware that may still need to be setup and/or tested (new workstations, thermal printers, laser/thermal printer alignment, POS and robotics interfaces, etc.).
• Maintain and document all configurations related to each install within appropriate platform (ex. Zendesk).
• Work closely with project management team post GL for any remaining hardware needs for client go-live.
• Ability to setup additional licensing, vendor related files, back-office setups, virtual servers, modules, & up to date pharmacy and point-of-sale builds.
• Ability to prevent, troubleshoot and diagnose system and network issues that may occur during system setup.
• Ability to identify and assist with troubleshooting issues with internal programs and tools.
• Keep up to date on newly released features and approved hardware within the Outcomes product solutions.
• Communicate with new and existing customers to determine details of their current data to ensure the data is converted meeting expectations.
• Coordinate with data conversion specialists and companies to correct any inaccuracies or inconsistencies in test data.
• Additional duties assigned by team manager to assist fellow teammates with outstanding projects.
• Work directly with client to procure label samples and design custom label for client to their specifications

KNOWLEDGE & REQUIREMENTS

• Knowledge of Windows & Linux OS
• Advanced skills, printers, and peripheral device installations
• Advanced networking skills is a plus
• Time management skills
• Knowledge of Outcomes product and hardware offerings
• Positive attitude and team oriented
• Consistently meet expectations and deadlines without direct supervision
• Travel Requirements: Domestic and/or International, up to   >10%  

EDUCATION & EXPERIENCE REQUIREMENTS

• Minimum years of work experience:   2 years
  • Experience in Outcomes Support roles in Point of Sale or Hardware
  • Minimum of 1 year of experience in hardware/network
  • Background in Technology in working with pharmacies is helpful
• Minimum level of education or education/experience:   Associates or equivalent work experience.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent sitting in stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401k Employer Match & Roth Option Available – immediate eligibility

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