Jobs at Outcomes Operating, Inc.

Provides remote medication therapy management through comprehensive medication reviews, targeted interventions, adherence monitoring, cost-effective recommendations, and transitions-of-care support. Assesses medication appropriateness, identifies therapy problems, educates patients, documents care, and communicates recommendations to prescribers and interdisciplinary teams. Requires active pharmacist licensure, MTM training, strong clinical and communication skills, and the ability to work independently across multiple platforms.

Supports federal, state, and local tax compliance by organizing financial data, preparing tax workpapers and filings, processing payments, maintaining tax records and calendars, researching routine tax questions, assisting with tax notices, and supporting audits and accounting activities under senior guidance.

Provides administrative support across HR functions, including HRIS updates, onboarding, I-9 verification, employment verification, offboarding, compliance audits, reporting, inbox management, and associate support. Analyzes exit interview data, recommends process improvements, documents procedures, and assists with HR projects while maintaining compliance and timely communication.

Leads complex enterprise software implementations from kickoff through go-live and transition to Customer Success. Manages project plans, governance, risks, scope, timelines, resources, executive communications, cross-functional teams, integrations, data migration, testing, and change management. Coordinates internal teams, customers, and vendors while monitoring KPIs, forecasting project health, improving implementation processes, and mentoring team members. Pharmacy or healthcare software experience is preferred.

Leads complex enterprise pharmacy management software implementations from kickoff through go-live and transition. Manages project plans, governance, risks, scope, resources, stakeholder communications, integrations, data migration, testing, and change management. Coordinates cross-functional internal teams, customers, and vendors; facilitates executive steering committees; monitors KPIs and forecasts delivery. Improves implementation processes, documentation, and customer experience while mentoring team members.

Supports strategic healthcare network partners by improving MTM performance and adoption of paid solutions. Builds partner relationships, analyzes performance data, recommends clinical and operational improvements, manages platform changes, triages issues, leads performance meetings and complex projects, and supports contracting, implementation, integration, and process development. Requires independent decision-making, strong communication, analytical skills, healthcare and account management experience, and familiarity with clinical pharmacy programs and Outcomes solutions.

Leads complex enterprise software implementations from kickoff through go-live and transition to Customer Success. Manages project plans, governance, timelines, risks, scope, resources, integrations, data migration, testing, and change management. Coordinates cross-functional internal teams, customers, and vendors; facilitates executive steering committees; provides status reporting and forecasting; improves implementation processes; and mentors team members. Pharmacy management systems or healthcare experience is preferred.

Provides operational, administrative, and coordination support across Clinical Services. Responsibilities include tracking projects and action items, supporting audits and compliance reviews, maintaining SOPs and records, preparing reports, coordinating training and onboarding, managing technology support requests, performing basic troubleshooting, assisting with system testing, and improving workflows. The role also supports leadership with ad hoc analysis and operational initiatives while coordinating across remote teams and stakeholders.

Supports workforce optimization for Clinical Services by modifying schedules, monitoring real-time associate activity, preparing reports, managing campaign segmentation, collecting historical data, and creating visual trend tools. The role also assists with onboarding, training, audits, technology troubleshooting, and operational process improvements while maintaining accuracy and meeting performance objectives.

Manages the design, implementation, configuration, reporting, and ongoing improvement of clinical pharmacy programs for client accounts. Supports clinical account management, ensures alignment with CMS requirements, coordinates data and program specifications, collaborates with operations, product, quality, and technology teams, and provides clinical expertise to sales, network pharmacists, and stakeholders. Requires a pharmacy degree, active pharmacist license, and at least one year of experience.

Manages the design, implementation, maintenance, and reporting of clinical programs for assigned clients in accordance with CMS requirements. Provides clinical account support, coordinates data and program configurations, collaborates with operations, product, quality, and technology teams, supports sales discussions, answers network clinical questions, and identifies program enhancements. Requires a pharmacy degree, active pharmacist license, and at least one year of experience.

Manages the design, implementation, configuration, reporting, and ongoing improvement of clinical programs for assigned clients. Provides clinical account management, ensures compliance with CMS guidelines, coordinates client data alignment, collaborates with operations, product, quality, and technology teams, supports sales discussions, and answers clinical questions from network pharmacists. Requires a pharmacy degree, active pharmacist license, and at least one year of experience.

The Client Support Representative provides high-level service to customers, resolves issues, documents interactions, and collaborates with internal teams to enhance the client experience.

Licensed pharmacist responsible for designing, implementing, and managing client-facing clinical programs in line with CMS guidelines. Provides clinical account management, analyzes program data and reports, coordinates with operations, product, quality, and technology teams, supports sales efforts, and participates in industry meetings. Travel up to 10%.

Manage Client Support Team Leads and subject matter experts to ensure excellent client experience. Oversee daily operations, staffing, workflows, KPIs, escalations, and collaborate on Salesforce-driven process improvements.

Lead strategy and execution for the Outcomes Training Pharmacy: onboard customers, design advanced education, deliver hands-on instruction on Rx30/Computer-Rx/PillCount and clinical services, host sales demos, create curriculum and certification, monitor KPIs, advise on workflow optimization, and collaborate across Product, Sales, and Client Success.

Provide patient-centered Medication Therapy Management (MTM) services via phone or telehealth, including comprehensive medication reviews, adherence monitoring, cost-effective interventions, documentation, and communication with prescribers and care teams to optimize medication therapy.

The Client Support Representative provides service and solutions to clients through calls and other communication, ensuring issue resolution and client retention.

The Senior Software Engineer develops high-quality software solutions, leads projects, conducts testing, manages cloud infrastructure, ensures security, and collaborates with stakeholders.

The Client Support Representative provides customer support, addresses inquiries, troubleshoots issues, and collaborates with internal teams to enhance client experience.