What you'll do:
- Be able to understand customer issues and take appropriate actions to resolve the same
- Own and resolve all cases for global customers, adhering to defined SLA’s
- Document learnings and create knowledge articles for repeated cases
- Replicate and maintain customer environments
- Maintain knowledge of customer solution and customization
- Create and Present webinars for customers
- Participate in SIG forums and share expertise with customers
- Maintain sense of urgency and swiftness with all customer interactions
- Act as Technical/Functional POC for all cases
- Co-ordinate with various teams like product management, development, consulting, release management, IS as required, while working on the case resolution
- Utilize instant messenger and other tools to collaborate globally
- Ability to work in shifts and be flexible with the timings
- Meet organization and team level goals
- Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure
- Interact with internal and external stakeholders and reports to management
- Identify areas of improvement and scope of automation on routine tasks or activities
- Undertake KT for customer transitions, validate transition checklist
- Help in meeting team level goals and be a team player
- Improve Customer Satisfaction through departmental metrics
- Excellent communication and interpersonal skills to interact with internal and external stakeholders with emphasis on follow through and reporting
- Identify areas of improvement and scope of automation on routine tasks or activities
To be successful in the role, you'll need:
- Understanding of Warehouse Management domain.
- Understanding how WMS integrates with other systems like TMS etc.
- Any industry specific experience is a big plus.
- Conceptual knowledge on listed areas of functionalities in WMS – Inbound / Outbound, Allocation, counts (Cycle & Product), Parcel, Picking, put away, Wave Processing, Work Orders, Yard Management, EMS, Reports etc.
- Working knowledge on Windows, UNIX (Solaris, HP and AIX) OS
- Working knowledge of Oracle RDBMS and DB2 UDB experience is a plus. Reading/writing SQL and PL/SQL in Oracle, working with database tools like TOAD.
- Excellent communication, Inter-personal, Analytical and Problem-solving skills
- Excellent organization and project documentation skills
- Meticulous planning with attention to detail and multi-tasking skills
- Has background in Technical Support of enterprise applications or Development experience.
- And demonstrated track record of supporting Tier 1 and Tier 2 companies (Manufacturing/Retail/3PL)
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Top Skills
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential
Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
