Technical Consultant Lead

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

This role sits in our Professional Services organization. The Technical Services team is a post-sales team responsible for ensuring that Sprinklr customers are onboarded onto the Sprinklr software platform both efficiently and effectively so they can realize value from their investment. You'll work with customers new to Sprinklr as well as existing customers who are upgrading their platform version or introducing new capabilities.

To be successful in this role you should have strong business change management consulting experience, enjoy being customer-facing, be very technically confident and have a background in software integrations, front end software configuration and/or system administration.

What You'll Do

We are currently seeking a person looking to grow development and consulting experience. Software engineers with knowledge of a wide variety of technologies are preferred.

In this role you will be supporting customer integration activities as well as rolling up your sleeves when it’s needed, with the objective of growing into a lead technical consultant and customer facing role.

What Are Your Responsibilities

• Support Integrations Projects by leveraging Standardized Connectors to Enterprise Software Solutions, in complex customer environments
• Support other Consultants with Customer configuration and execution of requirements
• Write proof-of-concept applications using available SDKs and APIs
• Analyze API source code and assist product and documentation teams identifying gaps in the documentation.
• Maintain knowledge of the Sprinklr application and architecture.
• Work closely with the Product Support, Customer Success, Client Services and Development teams to resolve application issues and plan for changes, upgrades, enhancements and new customer provisioning.
• Document operational procedures
• Follow industry trends and developments to provide new ideas and recommendations on processes and products.

Who You Are & What Makes You Qualified

• BE/BTech degree in Computer Science, related field or commensurate experience
• Some experience as developer, engineer or technical consultant
• Proficiency with data exchanges and API's
• Experience working with Databases Relational and NoSQL
• Proficiency with at least one object-oriented programming language such as: Java, Javascript, Node.js, Python
• Enjoy coding / scripting to automate infrastructure and application management tasks. Comfortable with processing large ASCII text files, building and consuming APIs
• Fluent in English
• Strong team player and lot of interest in taking on new challenges
• Desire to work in a fast-moving and dynamic environment
• Understanding of containers and cloud infrastructure is a plus

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$121,000 - $161,000 - $201,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.