About Us
Job Summary
This technical consultant role (3-5 years experience) provides technical and test environment support for the implementation of Highradius O2C products in both direct and partner projects. The incumbent acts as a crucial extension of our internal teams and a continuous point of support, from initial issue identification to resolution. A strong desire to learn our complex software and a customer-centric approach are essential. This is an opportunity to thrive within an awesome company culture by applying your resilience, creativity, and a touch of humor. Become a HighRadian!
Job Specifications
We are seeking individuals to join our established SaaS product development team in a full-time Technical Consultant role at our Hyderabad center. The ideal candidate will possess 3-5 years of experience and will work collaboratively with Functional Consultants, Product Managers, Solution Architects, and developers.
Responsibilities
- Provide technical support for product implementation across various clients in the UAT and Hypercare phase.
- Own and resolve technical issues through debugging.
- Troubleshoot technical problems in Cloud UAT environments.
- Develop tools and utilities to minimize technical issues.
- Create and maintain technical documentation such as knowledge base articles and FAQs for customers and internal teams.
- Collaborate with product development, platform, and other engineering teams to address customer feedback and enhance product quality.
- Continuously learn and stay current with the latest product features, updates, and technologies.
- Provide accurate information regarding products, services, policies, and procedures.
- Contribute to a team environment focused on achieving customer satisfaction.
Required Skills & Experience
- 3-5 years of Java development / Java support experience.
- Strong problem-solving, debugging, logical, and analytical skills.
- Hands-on technical aptitude and a results-oriented approach.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic, start-up environment.
- Proven ability to multitask and dynamically prioritize tickets.
- Experience in technically mentoring and guiding new team members.
- Demonstrated ability to be a collaborative team player, adaptable to rotational shifts.
- Commitment to learning and understanding product features to effectively support and educate clients.
- Understanding of application troubleshooting practices to ensure successful issue resolution.
- Dedication to providing a delightful customer experience through strong partnerships with internal and external stakeholders.
- Supports and contributes to the growth of best practices for the delivery of support services.
- Capacity to empathize with client situations and provide timely resolutions or workarounds.
- Ability to clearly communicate issues and resolutions to internal teams and customers.
Technology Stack:
- Java, Hibernate, Spring, Struts, Micro Services, MY-SQL, React-Js, EXT-Js
Education:
- BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech
What You’ll Get :
- Competitive salary.
- Fun-filled work culture (https://www.highradius.com/culture/)
- Equal employment opportunities.
- Opportunity to build with a pre-IPO Global SaaS Centaur.
Skills Required
- 3-5 years of Java development / Java support experience
- Strong problem-solving, debugging, logical, and analytical skills
- Excellent communication and interpersonal skills
- Experience in technically mentoring and guiding new team members
- Understanding of application troubleshooting practices
What We Do
HighRadius leverages AI to help enterprise businesses across different industries automate financial processes like accounts receivable, treasury, and accounting, allowing them to operate more efficiently. By using our Autonomous Finance Platform, companies can reduce manual work, speed up payment collection, and improve overall finance operations, allowing our customers to focus on growth rather than being bogged down by paperwork and manual processes.
Why Work With Us
We don’t just lead the market, we help define it. HighRadians use their curiosity, grit, and humility to take on new challenges and solve big problems for some of the worlds largest companies. Not only that, career growth and cool perks are the byproducts of running a successful business.
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