Scope:
- Core responsibilities include assisting in managing network incidents, handling service requests for prompt resolution, and supporting root cause analyses to implement corrective and preventive measures. As part of the Operations team, you will collaborate with cross-functional teams to address incidents, support feature enhancements, and participate in business-as-usual (BAU) project activities.
Our current technical environment:
- F5 Load Balancer Skills: Basic administration, iRule Development, SSL Management, and Troubleshooting.
- Cloudflare WAF Management: Experience with WAF operations, including log review, rule fine-tuning, and troubleshooting issue.
- Firewall Skills: Basic Cisco ASA Configuration, Palo Alto NGFW Management, VPN Configuration, and Troubleshooting.
- Switching Skills: Basic knowledge of Cisco & Arista Architecture, vPC, MLAG, and Troubleshooting.
- Routing Skills: Basic OSPF & BGP Configuration and Management, Troubleshooting.
- Packet Capture and Analysis Skills: Protocol Analysis, Network Performance Troubleshooting, Traffic Flow Analysis, TCP/IP Troubleshooting.
- Azure Networking Skills: Basic VNet Configuration, Azure VPN Gateway, Azure Virtual WAN, Azure ExpressRoute, Azure Firewall, Azure Network Watcher.
What you’ll do:
- Assist in managing and supporting F5-LTM, Cisco/Palo Alto Firewalls, Cisco & Arista route and switching, and Azure VPN gateway and firewall across private and public datacenters.
- Collaborate with cross-functional teams during Major Incident Management (MIM) to identify root causes and restore services quickly.
- Provide technical support for customer incidents and service requests, ensuring timely troubleshooting and resolution.
- Perform basic packet capture analysis using Wireshark to diagnose and resolve application performance issues.
- Collaborate with other support teams, including Application and Infrastructure, as necessary.
- Coordinate with vendors and technology partners to efficiently resolve hardware and software issues.
- Conduct due diligence for every network change to assess potential business impact and implement precautionary measures.
- Assist in internal root cause analysis (RCA) reviews and provide feedback to improve the quality of RCAs.
- Take ownership of assigned tasks, ensuring timely and effective completion.
- Maintain up-to-date knowledge of Information Security principles and apply them as needed.
- Create and maintain standard operating procedure (SOP) documents for all network implementations.
- Identify and recommend automation opportunities to enhance operational efficiency and minimize human error.
- Generate weekly and monthly reports, offering insights into performance, operational status, and key metrics.
What we are looking for:
- BE/B. Tech or ME/M. Tech or MCA with 3 to 5 years of experience in F5 LTM, Cloudflare WAF, ASA/PALO ALTO/AZURE firewalls, and Routing and Switching.
- Strong technical knowledge, excellent communication skills, and the ability to work effectively within a team are essential for success in this role.
- The ideal candidate will have foundational expertise in managing and troubleshooting F5 load balancers, Cloudflare WAF, Cisco ASA, Palo Alto firewalls, VPN tunnels, and Cisco and Arista routing and switching.
- Familiarity with Azure technologies, including VWAN, Secure VWAN hub, Virtual Networks, NSG, ASG, and NAT Gateways.
- Your responsibilities will include assisting in configuring, maintaining, upgrading, and troubleshooting the Blue Yonder cloud network environment, with a focus on F5-LTM and firewall technologies across both private and public datacenters.
- You will also participate in Major Incident Management (MIM) calls to help identify root causes and restore services.
- Strong technical knowledge, excellent communication skills, and the ability to work effectively within a team are essential for success in this role.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
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What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
