Technical Support Consultant Analyst (Remote - PST Working Hours)

Reposted Yesterday
Hiring Remotely in Hillsboro, OR, USA
In-Office or Remote
65K-99K Annually
Junior
Consulting
The Role
Provides technical support for Huron’s Research Suite software through remote sessions, phone, and email. Responsibilities include investigating and resolving client issues, maintaining configurations and customizations, advising on hardware and software configurations, analyzing logs, improving support tools and processes, collaborating with engineering and services teams, and participating in occasional on-call coverage.
Summary Generated by Built In

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.

As a Technical Consultant, you will provide deep technical support to the functional and technical clients who use our Research Suite software. This includes supporting Huron’s software through remote web session utilities, phone calls, and email communications. In addition, your day to day could include the following: assisting with researching, analyzing, and resolving client reported issues; identifying product areas causing the most support burden and working with the Huron Engineering teams to fix issues; modifying and maintaining existing client-specific configurations and customizations; consulting with clients and Huron Services teams on proper hardware and software configurations; continually improving internal support processes through development of new tools and job aids; cross collaboration with multiple teams across various geographic locations; and assisting with 24/7 on-call support coverage as needed.
You’ll be part of the Customer Success team for Higher Education & Research with opportunities to collaborate, learn, and grow while impacting some of the most prestigious higher education and research institutions in the US and Canada.

Required:

  • U.S. work authorization is required
  • Bachelor’s Degree in a computer science related field or equivalent work experience
  • Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java
  • Experience developing with JavaScript
  • Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and in remote team environments
  • Strong written and verbal communication skills
  • Ability to context switch and juggle multiple competing priorities
  • This position is remote, infrequent travel required
  • Ability to consistently work West Coast business hours (8am-5pm or 9am-6pm PT)
  • Occasional off-hours, on-call support shifts
  • Start Date: January 2027

Preferred:

  • 1-3 years of experience working in a customer or internal software support position
  • Experience supporting enterprise class, multi-tier web applications
  • Analyze and interpret various types of logs, such as IIS, SMTP, Event Logs, and custom output
  • Familiarity with .NET and C#
  • Familiarity with source control concepts

The estimated base salary for this job is $65,000 - $90,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $71,500 - $99,000. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position LevelAnalyst

CountryUnited States of America

Skills Required

  • U.S. work authorization
  • Bachelor’s degree in computer science or a related field, or equivalent work experience
  • Experience reading and writing object-oriented code
  • Experience with HTML, CSS, JavaScript, XML, JSON, and Java
  • Experience developing with JavaScript
  • Experience with Windows Server, IIS, SQL Server, and Visual Studio
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and in remote team environments
  • Strong written and verbal communication skills
  • Ability to manage multiple competing priorities and context-switch
  • Ability to work West Coast business hours
  • Availability for occasional off-hours on-call support shifts
  • Remote work arrangement with infrequent travel
  • 1–3 years of customer or internal software support experience
  • Experience supporting enterprise-class, multi-tier web applications
  • Ability to analyze IIS, SMTP, Event, and custom application logs
  • Familiarity with .NET and C#
  • Familiarity with source control concepts

Huron Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Huron and has not been reviewed or approved by Huron.

  • Retirement Support — Retirement programs include a company 401(k) match positioned as a core element of total rewards, signaling strong long‑term savings support. Company materials and filings describe a competitive match structure with broad availability.
  • Equity Value & Accessibility — An employee stock purchase plan provides company‑matched RSUs on purchased shares and is broadly accessible across the workforce, indicating meaningful equity participation. Company filings outline the plan’s match design and wide eligibility.
  • Leave & Time Off Breadth — Policies emphasize flexible/unlimited PTO, paid holidays, and parental leave with caregiving resources, reflecting expansive time‑off options. Careers and benefits pages present flexibility and time away as core components of the package.

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The Company
HQ: Chicago, IL
3,753 Employees
Year Founded: 2002

What We Do

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. By embracing diverse perspectives, encouraging new ideas and challenging the status quo, we create sustainable results for the organizations we serve.

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