Technical Client Success Manager, Input1 Payments
Fully Remote | Full-Time, Employee Role | $85,000–$115,000/year | Seeking a highly technical Client Success Manager
Please watch this video prepared to get a better idea of what we are looking for: https://vimeo.com/1243353341/5d2a0ad281
About Input 1 LLC
Input 1 LLC builds software and payments solutions for the insurance industry. We work in a fast-moving environment and focus on delivering reliable, high-quality solutions and strong client experiences.
This role exists to provide dedicated ownership of the Input1 Payments client portfolio. As our Client Success Manager, you’ll be the primary owner of merchant relationships, leading implementations, driving adoption, resolving issues, and helping clients achieve long-term success. We are looking for someone with strong technical capability who can confidently work through integrations, payment workflows, operational issues, and cross-functional coordination with internal teams and clients.
Qualifications
- 5+ years of related professional experience in client success, account management, implementation, or a similar client-facing role
- Strong technical aptitude and experience supporting technical products, platforms, or workflows
- Experience owning client relationships from onboarding through ongoing success
- Hands-on experience leading implementations and coordinating across internal teams
- Ability to manage technical or operational issues with clients and internal partners
- Strong communication, follow-through, and problem-solving skills
- Experience with payment gateways, merchant services, payment processing platforms, or similar fintech solutions preferred
- Background in fintech, insurance, or payments preferred but not required
Equal Opportunity Employer
Input 1 is committed to equal employment opportunity. In accordance with the ADA and other applicable laws, we will provide reasonable accommodations to qualified individuals with disabilities unless doing so would result in an undue hardship.
Qualifications-
Skills Required
- 5+ years of related professional experience in client success, account management, implementation, or a similar client-facing role
- Strong technical aptitude and experience supporting technical products, platforms, or workflows
- Experience owning client relationships from onboarding through ongoing success
- Hands-on experience leading implementations and coordinating across internal teams
- Ability to manage technical or operational issues with clients and internal partners
- Strong communication, follow-through, and problem-solving skills
- Experience with payment gateways, merchant services, payment processing platforms, or similar fintech solutions
- Background in fintech, insurance, or payments
What We Do
For more than 35 years, Input 1, LLC has provided digital billing services and payment solutions to the property and casualty insurance industry. Input 1’s digital billing and payment solutions help insurance carriers and MGAs with tailored offerings at a lower cost and with a shorter implementation timeline than when internal IT resources are used. Input 1’s premium finance outsourcing helps banks, insurance carriers, and insurance brokers build a valuable profit center that also improves service levels and service options for the customer. Input 1’s premium finance and warranty finance SaaS solutions have a very broad application in the insurance financing space. Input 1’s systems are used by some of the largest premium finance companies in the United States as well as smaller boutique agent-owned finance businesses. Input 1’s systems help manage over 1 million policyholder accounts throughout North America annually.
