Technical Claims Team Leader

Technical Claims Team Leader

Locations: Leicester (Hybrid) One day a week in the office.

Welcome to Hastings Direct – From our Group HR Director Pam Angel  
 

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. 
 

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.  
 

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you. 

Role Purpose:
To lead and inspire a team of 10-12 colleagues within the Technical Claims department.

Job Details:

• Set and manage a colleagues annual and monthly objectives

• To ensure that a colleague receives a 2 x monthly 121 to address performance.

• Holds weekly performance with the team, ensuring accountability and transparency.

• Deliver effective monthly meetings & holds weekly engagement ‘fun’ scrums.

• Uses data to manage performance and recognises and celebrates success with individuals and as a wider team.

• Ensure work is carried out in line with expected KPI’s and SLA’s and reports weekly to line manager.

• Carries out quality assurance monitoring on team members and feeds back in realtime to consistently improve.

Skills we would love you to have

• Strong leadership and coaching skills, with experience of leading an operational team, ideally within Insurance or Sales

• Proven experience in leading and developing a team

• Strong track record of driving results & meeting/exceeding targets

• Must be able to work in a fast paced environment, not compromising on quality.

• Must be IT literate.

• Must be able to read and interpret performance data to identify trends.

• Must be able to work independently and as part of a team.

• Insurance background preferred but not essential.

What we offer:
 

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.  
 

Reward:
 

Salary – Attractive salary based on experience (pay reviews also completed each year) 
 

Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.   
 

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance. 
 

Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan. 
 

Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. 
 

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs 
 

There's more! – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle

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At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

18/04/2025