The Technical Operations Manager oversees the day-to-day operations of the Technical Excellence Hub, ensuring the effective delivery of technical support, quality assurance activities, and continuous improvement across the Property Division. The role manages a specialist team focused on technical quality, intervention reporting, and workflow support, working closely with the Technical Lead to drive the UK Technical Strategy.
Responsibilities- Lead and manage daily activities of the Technical Excellence Hub team.
- Support execution of the UK Technical Strategy through delivery of audits, interventions, insights and documentation.
- Oversee productivity, workflow management and technical task prioritisation.
- Ensure technical processes and documentation remain current and consistently applied.
- Produce and act upon MI to improve technical performance and oversight.
- Coordinate technical audits, QA initiatives and intervention reporting.
- Work with operational leaders and the Technical Lead to resolve complex technical issues.
- Develop and coach team members through structured technical development plans.
- Ensure compliance with company policy, regulatory standards and quality expectations.
- Identify opportunities for continuous improvement in technical delivery and efficiency.
- Experience managing teams in technical, QA, auditing or operational support environments.
- Strong understanding of Property claims, technical standards, or adjusting processes.
- Experience with insurer/client relationships and technical communication.
- Excellent analytical skills and ability to interpret MI and quality reports.
- Knowledge of compliance, technical quality frameworks and auditing processes.
- Ability to influence technical standards across teams.
- Insurance or technical qualifications desirable (ACII, Dip CII, CILA etc.).
Skills Required
- Experience managing teams in technical, QA, auditing or operational support environments
- Strong understanding of Property claims, technical standards, or adjusting processes
- Experience with insurer/client relationships and technical communication
- Excellent analytical skills and ability to interpret MI and quality reports
- Knowledge of compliance, technical quality frameworks and auditing processes
- Ability to influence technical standards across teams
- Insurance or technical qualifications desirable (ACII, Dip CII, CILA etc.)
What We Do
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.
