Technical Change Analyst

Location:

4910 Tiedeman Road, Brooklyn Ohio

The mission of the Change Management process and team is to minimize the negative impact of technical Changes to the KeyCorp Production Environment. This is achieved by validating that all technical Changes are well planned and documented to avoid subsequent outages or incidents. The Change Management process facilitates approvals, scheduling and notification of all technical Changes within KeyCorp Production Environment.

The primary responsibility of a Change Analyst is to review Change Records in various stages of the workflow and ensure compliance with Key processes and external regulatory requirements, working with Change Owners to adjust as needed. 

Our ideal candidate will be intensely detail-oriented with excellent critical thinking and analytical skills, and a strong ability to multitask and pivot as needed. 

Job Qualifications include:

• Some IT industry experience
• ITIL Foundations Certification or relevant job experience preferred
• Ability to work independently and be accountable
• Strong ability to multitask and continually reprioritize throughout the workday
• Demonstrate technical and business aptitude
• Demonstrate excellence in critical thinking
• Ability to focus on detail while also keeping the big picture in mind
• Continuous Improvement mindset
• Commitment to teamwork
• Excellent decision-making ability
• Good analytical skills and solutions-oriented
• Excellent written and oral communication skills
• Practices active listening
• Adjusts communication to audience

Essential Job Functions include:

• Monitor & Govern Change Queues via ServiceNow – Review Change Records for compliance to the process and regulatory requirements and see them through the lifecycle
• Work with a variety of resources to educate on and enforce the Change Management policies
• Review and Approve/Deny Normal and Emergency Changes
• Review and Follow-up on Denied Changes
• Changes Approaching Approval Lead time
• Change Closures and Change Post-implementation Review
• Guide and support Change Community via incoming online chat queue
• Act as an advisor, advocate, or representative of Change Management in multiple forums
• Work with community to improve elevated Change Record content for CAB Change Records
• Provide Change Management reports and metrics
• Facilitate and actively participate in internal team and Change Community meetings
• Participate in Audits of the Change process

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $52,000.00 - $80,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 04/22/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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