Technical Capability Manager - GenAI

Be part of something groundbreaking  

At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.   

With the support and investment needed to explore new frontiers in Generative AI, you’ll be working alongside talented colleagues, innovating and contributing to projects that will transform how we manage risk and serve our customers.   

This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles, and your contribution will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build and scale world-class products.  

If you’re excited by the opportunity to create meaningful impact at scale and shape the future of the insurance industry, we’d love to hear from you. 

Who we are  

AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.   At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As our Technical Capability Director - GenAI, you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.   

How you will create impact

The Technical Capability Director oversees end-to-end architecture, standards, and strategic direction for a specific technology capability across multiple geographies and business units. This role serves as the primary authority and subject matter expert for their designated technology domain, driving consistency, innovation, and excellence throughout the organization.

Your responsibilities include: 

Functional Domain Responsibilities

• You will be responsible for managing activities related to IT strategy development, establishing current, transitional and target state architectures, and creating comprehensive roadmaps for your technology capability that align with enterprise standards. This includes defining standards for implementation, integration patterns, scalability requirements, and operational excellence.

Technical Domain Leadership

• You will drive the technology strategy, governance frameworks, and architectural standards for your designated capability across lines of business. You will establish best practices, evaluate emerging technologies, and create a clear vision that positions AIG for technological leadership in the insurance industry. You will collaborate with other architects to create, adopt, and propagate company technology standards and engineering principles.

People Management

• First line manager or senior individual contributor with significant influence across technical teams

Geographic Scope

• Multiple Countries

Key Objectives inclue:

• 1.Technology Strategy Development - Define and evolve the long-term vision and roadmap for your designated technology capability, ensuring alignment with business goals and enterprise architecture.

• 2.Standards & Governance - Establish and maintain technical standards, patterns, and governance frameworks that ensure consistency, quality, and adherence to best practices.

• 3.Capability Excellence - Drive continuous improvement and maturity of the technology capability, evaluating new technologies and approaches to enhance functionality, performance, and value delivery.

• 4.Investment Prioritization - Make strategic recommendations on technology investments, balancing immediate business needs with long-term architectural vision and technical debt management.

• 5.Cross-functional Collaboration - Partner with delivery teams, product owners, and other capability owners to ensure solutions meet enterprise standards while enabling business outcomes.

• 6.Technical Risk Management - Identify, assess, and mitigate technology risks related to the capability area, including security vulnerabilities, scalability concerns, and operational issues.

• 7.Knowledge Development - Create and foster centers of excellence, driving knowledge sharing and upskilling across the organization in the capability area.

• 8. Technology Innovation - Research emerging technologies and industry trends to identify opportunities for innovation that could create competitive advantage.

• 9.Vendor Management - Evaluate, select, and manage relationships with technology vendors and partners, ensuring optimal value and alignment with strategic goals.

• 10.Technology Advocacy - Champion your technology capability, educating stakeholders on its value, applications, and best practices.

What is needed to be successful

Scope and Impact:

• Oversee the end-to-end architecture, standards, and implementation approach for a critical technology capability across multiple geographies and business units

• Serve as a key contributor to technology governance, standards definition, and strategic planning

• Make strategic recommendations on technology investments that balance immediate needs with long-term vision

• Drive innovation and excellence within the capability area, positioning the organization for competitive advantage

Problem Solving:

• Identify and resolve complex architectural and technical challenges that span multiple systems and business domains

• Apply expert analysis techniques to evaluate technology options and make strategic recommendations

• Develop creative solutions to ambiguous technical challenges, leveraging deep expertise in your specialty area

• Balance competing priorities between business needs, technical excellence, and operational requirements

Autonomy and Decision Making:

• Apply expert judgment to make critical technical decisions that impact enterprise architecture

• Establish decision-making frameworks that guide technology choices across delivery teams

• Set priorities and sequence capability evolution with minimal oversight

• Make authoritative recommendations on technology investments and strategic direction

Leadership:

• Provide expertise in planning, developing, and executing technology initiatives

• Act as the subject-matter expert and technology champion, frequently liaising with executive leadership

• Mentor and develop technical talent within your capability area

• Create and foster centers of excellence, driving knowledge sharing and upskilling across the organization

Knowledge Expertise:

• Comprehensive knowledge of architectural principles, patterns, and practices within your technology domain

• Advanced understanding of enterprise technology ecosystems, including SaaS, IaaS, PaaS, APIs, microservices, and event-driven architectures

• Deep expertise in current and emerging technologies relevant to your capability area

• Strong grasp of software development methodologies, DevSecOps practices, and CI/CD pipelines

• Understanding of industry regulations, compliance requirements, and security standards impacting technology implementations

Education and Years of Experience:

• Bachelor's degree in computer science, computer engineering, system analysis, related field of study, or equivalent experience

• 15+ years of experience in at least two disciplines: functional architecture, solution architecture, technical architecture, application development, infrastructure, or operations in a hybrid environment

• 10+ years in positions of technical leadership with a proven track record of establishing technology standards and driving architectural excellence

• Demonstrated expertise in your specific technology capability area

Veterans are encouraged to apply.  
  

#LI-CM1 #LI-AIG #AI #GenAI #artificialintelligence

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].