Technical Customer Success Manager

Posted One Month Ago
Be an Early Applicant
São Paulo, BRA
In-Office
Mid level
Hardware • Software • Analytics
The Role
Drive early technical engagement with prospective customers to design systems- and data center-level solutions. Translate project schedules into technical activities, lead specialist teams across hardware, software, networks and infrastructure, resolve technical blockers, validate deliverables, ensure compliance with mission-critical standards, communicate risks and status, and mentor junior team members.
Summary Generated by Built In

POSITION SUMMARY

 

Drives early engagement with prospective and strategic customers to unlock systems-level and data center solution design through deep technical customer engagement and influence. Whiteboards power, thermal, whitespace architecture with customer to influence basis of design | helps technical buyers understand Vertiv capabilities and bring new ideas to meet customer requirements.

 

Responsible for translating the project schedule into technical activities, leading teams of specialists, resolving technical blockers, and validating technical deliverables before release in mission-critical environments.

RESPONSIBILITIES

 

  • Translate the project schedule into detailed technical activities, defining priorities, dependencies, and technical milestones for execution.
  • Lead and coordinate teams of specialists across hardware, software, networks, and infrastructure disciplines.
  • Identify and resolve technical blockers, including root cause analysis, escalation, and coordination with vendors as needed.
  • Review and validate technical deliverables, such as documentation, test plans, operational procedures, and commissioning activities, before release.
  • Ensure compliance with quality standards, project requirements, and mission-critical best practices.
  • Communicate technical status, risks, and mitigation actions to project stakeholders, operations teams, and leadership.
  • Support knowledge transfer and mentor junior team members when applicable.

QUALIFICATIONS

 

Minimum Job Qualifications: 

  • Bachelor´s degree in, electrical, electronic, mechanical and mechatronic engineering, preferred.

Preferred Qualifications: 

  • Degree in Engineering, Computer Science, Telecommunications, or a related technical field.
  • Strong experience in technical coordination within mission-critical environments such as data centers or critical infrastructure.
  • Proven ability to translate schedules into technical execution plans and manage multiple dependencies.
  • Strong problem-solving, troubleshooting, and decision-making skills.
  • Excellent communication skills in English; Portuguese is a plus.

EDUCATION AND CERTIFICATIONS

  • Exceptional communication skills and ability to build diverse relationships internally and externally. 
  • Data Center certifications are desired
  • Analytical skills to understand the impact of market and competitive changes as they affect a product portfolio. 

Skills Required

  • Bachelor's degree in electrical, electronic, mechanical or mechatronic engineering
  • Degree in Engineering, Computer Science, Telecommunications, or related technical field
  • Strong experience in technical coordination within mission-critical environments such as data centers or critical infrastructure
  • Proven ability to translate schedules into technical execution plans and manage multiple dependencies
  • Strong problem-solving, troubleshooting, and decision-making skills
  • Excellent communication skills in English
  • Portuguese language skills
  • Data center certifications
  • Analytical skills to understand market and competitive impacts on product portfolio

Vertiv Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vertiv and has not been reviewed or approved by Vertiv.

  • Healthcare Strength — Health coverage is described as comprehensive, with standard medical, dental, and vision plans plus wellness and mental-health resources. Core offerings also include disability and life insurance and an Employee Assistance Program.
  • Leave & Time Off Breadth — Time off includes paid holidays and PTO typical of large employers, and many U.S. salaried roles feature flexible or "unlimited" PTO approaches. These programs are part of a structured, global total rewards framework.
  • Fair & Transparent Compensation — Pay is considered fair at start for many office-based, engineering, and field service roles, and total compensation packages are viewed as stable. In some hourly manufacturing settings, overtime opportunities help boost overall earnings.

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The Company
HQ: Columbus, OH
8,435 Employees
Year Founded: 2016

What We Do

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.

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