To work with the business and IT to analyse their requirements and design solutions for IT to deliver that take into account existing system architectures.
Primary duties: To analyse and document demand from the business, third parties and IT to ensure that the software development team have everything they need to deliver.
Secondary duties: To act as the main point of contact for technical queries from the business (e.g. data mapping requests)
Responsibilities- To work with internal and external stakeholders at all levels to analyse both functional and non-functional requirements.
- To work with Scrum Masters and Product Owners to agree a deliverable solution.
- To create technical documentation or user stories for the development teams to a standard that allows them to enhance existing/create new applications or system integrations.
- To work directly with systems and databases to understand how they work without the need to involve developers.
- To find pragmatic solutions to requirements that align to existing functionality/architecture where possible.
- To build positive relationships with internal and external stakeholders at all levels of the business.
- Run workshops to investigate user requirements, agree solutions and produce good quality output.
- Ensure that developers have all the information they need in a timely manner so that projects can be delivered to timescales.
- Assist and mentor other analysts as required
- STEM Degree or equivalent.
- Experienced technical business analyst who has worked on large projects.
- Experience of delivering complex B2B integration or data mapping/migration projects.
- Commercial experience of analysing and documenting complex systems and integrations.
- Experience of working in Agile (Scrum/Kanban) software delivery teams using Azure DevOps, VSTS or JIRA.
- Excellent SQL and database design knowledge.
- Excellent organisation skills and attention to detail.
- Excellent written and verbal communication with internal and external stakeholders at all levels.
Nice to have:
- Experience of RPA
- Experience of working as a software developer.
- Knowledge of the Insurance industry.
Behaviours:
- A pragmatic problem-solver.
- Passionate about IT and technology.
- Passionate about improving how we deliver software and integrations to the business and external clients.
- A keen interest in continual personal development.
- Reliable, personable and patient.
- A team player.
- Adhere to the company’s RESTORE values.
Skills Required
- STEM Degree or equivalent
- Experienced technical business analyst who has worked on large projects
- Experience of delivering complex B2B integration or data mapping/migration projects
- Commercial experience of analysing and documenting complex systems and integrations
- Experience of working in Agile (Scrum/Kanban) software delivery teams using Azure DevOps, VSTS or JIRA
- Excellent SQL and database design knowledge
- Excellent organisation skills and attention to detail
- Excellent written and verbal communication with internal and external stakeholders at all levels
What We Do
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.
