EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations.
EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect, creating value from data to ensure faster decision-making and transforming operating models. Key industries include Insurance, Healthcare, Banking and Financial Services, Media, and Retail, among others.
Headquartered in New York, our team is over 60,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.
Role Title: Technical Business Analyst – Insurance Domain
Experience: 3–8 years
Location: London, United Kingdom (3 Days a Week Office Based)
Employment Type: Permanent
Business Unit: Analytics / Data Management / Insurance Domain
Summary of the role:
We are seeking a Technical Business Analyst with strong insurance domain expertise (policy lifecycle, claims, underwriting, renewals) and hands-on technical capability across APIs and SQL. This role requires close collaboration with business and technical stakeholders to translate insurance-specific requirements into scalable data and system solutions.
You will play a key role in delivering API-driven and data-led initiatives within the insurance space, ensuring requirements are clearly defined, traceable, and aligned to business outcomes. This is a business-facing role that demands strong stakeholder management alongside solid technical analysis skills within an Agile delivery environment.
As part of your duties, you will be responsible for:
Requirements & Analysis
Business Analysis & Stakeholder Management
- Engage with business stakeholders to gather, analyse, and document requirements
- Lead stakeholder discussions, workshops, and requirement walkthroughs
- Translate business needs into user stories, acceptance criteria, and functional specifications
- Manage stakeholder expectations and communicate progress, risks, and dependencies clearly
Technical Analysis & Delivery
- Work on API integrations, including defining, documenting, and validating API contracts
- Write and optimise complex SQL queries for data extraction, validation, and analysis
- Support API testing and validation using tools such as Postman
- Create detailed documentation including BRDs, FSDs, process flows, and use cases
Agile Delivery & Tools
- Own and manage requirements within Jira, ensuring full traceability
- Participate in backlog grooming, sprint planning, and defect triage
- Collaborate with cross-functional teams including Development, QA, and Product
- Maintain structured documentation within Confluence
Required Skills & Competencies
- Proven experience as a Technical Business Analyst (3–8 years)
- Strong stakeholder management and communication skills
- Hands-on experience with API integrations and API contract definition
- Advanced SQL skills with experience working on complex datasets
- Strong experience using Jira for requirement traceability, user stories, and backlog management
- Mandatory insurance domain expertise across policy lifecycle, claims, underwriting, and renewals
Good To Have:
- Experience with Guidewire or Rulebook
- Knowledge of Senator, Subscribe, or Acumen platforms
- Hands-on experience with Postman for API testing
As part of a leading global analytics and digital solutions company, you can look forward to:
- A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
- EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
- At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
- As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
- EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
- At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
To be considered for this role, you must already be eligible to work in the United Kingdom.
Skills Required
- Proven experience as a Technical Business Analyst (3-8 years)
- Mandatory insurance domain expertise across policy lifecycle, claims, underwriting, and renewals
- Advanced SQL skills for complex datasets
- Hands-on experience with API integrations and API contract definition
- Support API testing and validation (e.g., Postman)
- Strong stakeholder management and communication skills
- Experience using Jira for requirement traceability, user stories, and backlog management
- Maintain structured documentation within Confluence; create BRDs, FSDs, process flows, and use cases
- Eligible to work in the United Kingdom (must already have work eligibility)
- London-based; able to be office-based 3 days per week
- Experience with Guidewire or Rulebook
- Knowledge of Senator, Subscribe, or Acumen platforms
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
