Technical Business Analyst - Guatemala City

At Ntara, we’re change agents. With strategy, research, and development chops, we ignite the change our clients need to increase revenue, decrease waste, and accelerate innovation.

As a Technical Business Analyst, you must have the ability to plan and document large scale technical projects in our product experience management (PXM) practices to range from websites for commerce or content management systems (CMS), digital asset management (DAM), and product information management (PIM). The systems you build will reside on platforms that we implement for our clients. A successful analyst at Ntara will demonstrate proficiency in all aspects of the digital ecosystem (systems architecture to data analysis) —and you’ll join our growing PXM practice at Ntara with room for growth and expansion of your skills. In fact, our team received top honors at last year’s PIMpoint Digital 2024. We were honored as inRiver’s 2024 North American Partner of the Year—and we’re home to three inRiver Champions in North America.

This job is full-time onsite in our office in Cayala (zone 16). Must be able to work in the GMT-4 time zone.

What you’ll own

• Build relationships with clients. Understand their goals, workflows, and processes. Use your deep system knowledge to drive system strategy.
• Work closely with client teams to prioritize and build the digital roadmap and inform long-range planning.
• Run systems improvement projects. Work directly with system users to collect requirements, implement, test, and deploy new features periodically.
• Problem-solving all aspects of PXM implementations
• Documentation and planning for client solutions
• Implementation support for PIM systems, DAM systems, ecommerce websites, and possibly other applications
• Interviewing stakeholders to dig into what they really are trying to convey
• Diagrams of complex systems, business processes, and integrations
• Schema-level documentation to detail the attributes the systems need to track
• Attribute mappings between systems for integrations
• Requirements gathering and writing
• Writing and designing technical specifications
• Ensuring quality deliverables for our clients
• Develop process improvements with a seasoned team
• Template development to improve processes
• Change management for customers and possibly our own team

Preferred experience

• Product Information Management (PIM) platform experience, such as inRiver, Akeneo, Salsify, Censhare, etc
• Digital Asset Management (DAM) platform experience, such as Aprimo, Bynder, Keyshot / Digizuite, Censhare, etc
• Experience analyzing large sets of data
• Leadership capabilities
• Familiarity with Azure infrastructure and hosting
• Master Data Management (MDM) experience
• Ecommerce platform experience
• Ecommerce implementation, deployment, and integrations
• Knowledge of multi-tier web application development
• Content Management System (CMS) experience (Kentico, EpiServer, Sitefinity, etc.)
• Knowledge of how to implement 3rd party APIs and SDKs
• Writing and interacting with SOAP and REST web services
• Knowledge of ASP.NET C#
• Experience in a consulting environment preferred.  Must be comfortable managing billable and non-billable hours expectations.
  

Who you are committed to being

• Life-long learner. You have a learner’s mindset, proactively seek feedback, and see opportunities to learn from every task, situation, and interaction.
• Outcome-focused. You tackle problems head-on, seek out help when needed, prioritize based on impact, and deliver tangible results.
• Data-informed. You form perspectives and generate outcomes by seeking out data and context.
• Team player. You empower others to succeed. You understand the value of a team.
• Systems thinker. You see the big picture, understand how different pieces fit together, and can articulate how your work delivers business outcomes.
• Effective communicator. You’re intentional about what you communicate, distill complex ideas into straightforward language, and present with confidence.
• Capable multitasker. You juggle a set of diverse projects with a strong track record of prioritizing and delivering against deadlines.

Why Ntara?

We are a team of change agents. Ntara guides multi-channel businesses along the digital transformation journey. We conduct user research, connect and analyze complex data, develop unique strategies, and build digital solutions that solve real business challenges. If you’re seeking a challenging role with consistent opportunity to solve problems and make a business impact, you could be a great match for Ntara. 

Ntara is proud to be Certified™ by Great Place to Work®.  The certification is based entirely on what current employees say about their experience working at Ntara. You can find out more about working at Ntara here.