Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
About the Role:
As a Technical Business Analyst, you will bridge the gap between technical delivery teams and business stakeholders within the Commercial Insurance (CI) Transformation program. You will translate complex technical requirements into detailed user stories, perform QA validation on delivered features, and ensure alignment between global platform designs and Australian business needs.
This role is critical to ensuring our technology solutions deliver real business value. You will facilitate requirements workshops, manage traceability from business need through to delivered solution, and serve as the quality gate for every feature delivered by the squad.
Key Responsibilities:
- Elicit and document technical requirements as user stories with detailed acceptance criteria.
- Perform QA on completed user stories including functional testing and UAT coordination.
- Create technical specifications, process flows and data flow diagrams.
- Facilitate requirements workshops with developers, architects and business stakeholders.
- Analyse global platform documentation and adapt specifications for Australian implementation.
- Manage requirements traceability from business need through to delivered solution.
- Support integration testing between platform components across the transformation ecosystem.
- Produce release notes and technical documentation for each delivery increment.
What we're looking for:
- 3+ years as a Technical Business Analyst in software delivery environments.
- Strong experience writing user stories with clear, testable acceptance criteria with demonstrated use of AI tools or embedding AI in user stories and test cases.
- QA/testing experience including test case design and UAT facilitation.
- Proficiency with Jira/Confluence or similar delivery and documentation tools.
- Ability to read and interpret API specifications and technical documentation.
Understanding of Agile/Scrum delivery frameworks.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
Desirable:
- Insurance or financial services industry experience.
- Experience with integration platforms or API management tools.
- SQL querying ability for data validation.
- Experience with BPM/workflow platforms.
- CBAP or equivalent BA certification.
Why Chubb?
- Be part of a Transformation program that will set the scene for other countries Globally!
- Join a leader in Insurance and work with a talented team of experts.
- Opportunities to network and collaborate globally
#LI-JM1
Skills Required
- 3+ years as a Technical Business Analyst in software delivery environments
- Strong experience writing user stories with clear, testable acceptance criteria
- QA/testing experience including test case design and UAT facilitation
- Proficiency with Jira/Confluence or similar delivery and documentation tools
- Ability to read and interpret API specifications and technical documentation
- Understanding of Agile/Scrum delivery frameworks
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
