About this opportunity:
We are seeking an experienced and highly skilled Backoffice RAN Engineer with expertise in Ericsson LTE/5G NSA & SA technologies. The successful candidate will be responsible for handling end-to-end tasks related to 2G/3G/4G/5G and other emerging technologies in Managed Services Operations. This role requires a strong understanding of the latest mobile network architecture and the ability to drive and support technology tasks and deliveries effectively.
What you will do:
Manage operational issues from a process and tools perspective for 4G, 5G and new technologies.
Provide technical troubleshooting and resolution of daily operational issues within the RAN network.
Contribute to knowledge-sharing initiatives and other operational improvements in Managed Services Operations.
Support the development of automation initiatives for 5G operations.
Collaborate effectively with cross-functional teams, including IP, MPBN, TX, and CORE, to resolve network-related issues.
Participate in knowledge transfer, documentation, and information-sharing processes.
Coordinate with the Support team to resolve cases and perform root cause analysis (RCA).
Flexibility to work in 24/7 planned shifts, including night shifts.
Develop and maintain comprehensive documentation for network architecture, configurations, and troubleshooting procedures.
Prepare, collect, and validate scripts and configurations, ensuring accuracy before execution in support of planned activities.
The skills you bring:
Good understanding of LTE, NSA, and SA architectures in RAN services.
Hands-on experience with Ericsson RAN equipment (eNodeB/RNC) for operations, troubleshooting, fault rectification, and solution support for UMTS, LTE, 5G networks.
4G/5G KPIs and performance monitoring metrics (throughput, latency, call drop rates) Understanding.
Experience in protocol-level knowledge, including E2E call flow and CTR trace analysis.
Hands on experience with trace analysis tools like LogTool, Wireshark, etc.
Strong understanding of the end-to-end connectivity of telecom nodes.
Proven experience in RCA analysis and issue resolution with effective final solutions.
Knowledge and experience with 3GPP, IETF, and other related specifications/standards.
Familiarity with Cloud RAN fundamentals and understanding 5G use cases.
Practical experience with Ericsson Indoor Radio Units (IRU) and DOT.
Ability to troubleshoot customer complaints and network-related issues.
Strong skills in performing routine maintenance, configuration changes, software upgrades, and network expansions of RAN systems.
Understanding of trouble ticket and change request (CR) processes.
Top Skills
What the Team is Saying
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
