Technical Authority Expert

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Bangalore, Bengaluru Urban, Karnataka, IND
In-Office
Mid level
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
We are shaping the future of digital connectivity the world relies on.
The Role
Develop and implement enterprise software using BMC Remedy ARS/BMC Helix platforms. Build ARS forms/objects and workflows, create integrations via web services/REST/database queries, and support modules like SRM, Incident, Change, Work Order, CMDB. Work in an agile, distributed environment and use BMC Helix suite (Innovation Suite, MCB, iPaaS/Jitterbit) for development and support.
Summary Generated by Built In
Join our Team
About this opportunity
With the introduction of 5G and cloud, the role of IT Managed Services has evolved to become an enabler of new revenue opportunities, in addition to delivering efficient cloud and IT operations for service providers on their 5G journey.
Join us to understand how different technologies come together to build a best-in-class solution which has made Ericsson lead the 5G evolution. We will also explain how you can be part of this outstanding culture and advance your career while creating a global impact.• We believe in trust - we trust each other to do the right things!• Therefore, we believe in taking decisions as close to the product and technical expertise as possible.• We believe in creativity - trying new things and learning from our mistakes.• We believe in sharing our insights and helping one another to build an even better user plane.• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other's technical competence deeply.
What you will do • 4 ~10 years of product development and Implementation experience with a proven track record of delivering high-quality products using BMC Remedy ARS/BMC Helix as a development platform.• Proficiency and prior experience in ARS Development using ARS Forms & ARS objects - Active Links, Filters, Escalation, Active Link Guides, Filter Guides, Menus, Web Services, and Applications.• Proficiency in BMC Helix Innovation Suite, BMC Helix MCB, and BMC Helix iPaaS (Jitterbit) for development and support.• Expertise in integrations using Web Services, REST APIS, database queries, and third-party software.• Very Good Exposure to Remedy Integrations using the latest version of Remedy APIs, ARS workflow, Integrations with SRM, Incident, Change, Work Order and CMDB Module.
You will bring
• Experience in developing enterprise software products in a fast-paced, distributed, and agile development environment• Experience in developing/accessing Web Services, including good knowledge of REST protocols and web development using Java-script/JSON will be an added advantage• Experience in SRM, BWF, DWP, and DWP Catalogue• Experience in Asset Management, Smart IT and Helix Dashboard
Experience 4-10 Year
Location - Noida/Gurgaon/Bangalore/Chennai/Kolkata/Pune
Location : Bangalore
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."

Skills Required

  • 4-10 years of product development and implementation experience using BMC Remedy ARS/BMC Helix
  • Proficiency in ARS development using ARS Forms and ARS objects (Active Links, Filters, Escalation, Active Link Guides, Filter Guides, Menus)
  • Proficiency in BMC Helix Innovation Suite, BMC Helix MCB, and BMC Helix iPaaS (Jitterbit)
  • Expertise in integrations using Web Services, REST APIs, database queries, and third-party software
  • Experience with Remedy integrations using latest Remedy APIs, ARS workflow, and integrations with SRM, Incident, Change, Work Order and CMDB modules
  • Experience developing enterprise software in a fast-paced, distributed, agile environment
  • Experience in SRM, BWF, DWP, and DWP Catalogue
  • Experience in Asset Management, Smart IT and Helix Dashboard
  • Knowledge of web development using JavaScript and JSON (added advantage)

What the Team is Saying

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The Company
HQ: Stockholm
88,000 Employees
Year Founded: 1876

What We Do

Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.

Why Work With Us

Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.

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Employees engage in a combination of remote and on-site work.

Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.

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