About this opportunity:
Enterprise Applications team is now looking for skilled professionals to support and manage critical enterprise systems in a 24×7 production environment. The role focuses on monitoring, troubleshooting, deployments, and ensuring high availability, performance, and SLA compliance across complex application stacks. Please share suitable profiles for consideration.
What you will do:
Application L2 Production support Including but not limited to:
- Monitoring of the production system & ensuring its performance and stability
- Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults
- Trouble Tickets resolution - Resolve day to day customer issues
- Coordination with IT/network teams to resolve any operational or functional issues
- Responsible for answering adhoc requests from various teams
- Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
- Analyse and Automate Healthchecks, Performance metrics related data extraction etc
- Deploy CRs on production environments and ensure smooth system performance
- Folow ITIL processes and exhibit expertise in Incident, Problem and change management
- Ensure SLA compliance for application and trouble tickets
- Proactive competence development of self in new solution areas & certifications
- Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them
The skills you bring:
Must Haves:
- Hands-on experience in troubleshooting enterprise SOAP/REST API-based applications running on OpenShift Container Platform (OCP).
- Proficient in HPSM ticket management and production monitoring using Grafana, AppDynamics, and Nagios.
- Proficient in Kibana/grey-log analysis for API transaction tracing, exception analysis, production incident investigation, application defect, and Root Cause Analysis (RCA).
- Collaborate with cross-functional teams to resolve complex production issues, support application deployments, and ensure stable and reliable service delivery.
Good to have:
- Understanding of an APK Support (versed with supporting a hand-held Tablet based application) for both android and apple devices.
- Basic understanding of telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateway etc.
- Knowledge of deployment and maintenance of web-based applications
- Strong knowledge of Linux command-line environment
- Experience in web application development and support
- Good knowledge of J2EE, EJB, Servlets, Design Patterns, Spring
- Strong learning and time management skills
- Team player capable of working independently
- Should be willing to work in 24*7 environment
- Good communication skills
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Skills Required
- Troubleshooting enterprise SOAP/REST API-based applications on OpenShift Container Platform (OCP).
- Experience with HPSM ticket management and production monitoring using Grafana, AppDynamics, and Nagios.
- Kibana / Graylog experience for API transaction tracing, exception analysis, incident investigation, defect analysis and RCA.
- Ability to collaborate with cross-functional teams to resolve production issues, support deployments, and ensure stable service delivery.
- Supporting APK/hand-held tablet applications for Android and Apple devices.
- Basic understanding of telecom domain and integrated applications (Billing systems, EAI/messaging platforms, payment gateways).
- Knowledge of deployment and maintenance of web-based applications.
- Strong knowledge of Linux command-line environment.
- Experience in web application development and support; familiarity with J2EE, EJB, Servlets, Design Patterns, Spring.
- Willingness to work in a 24x7 environment, strong communication and time-management skills, team player.
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
