As a member of the Premium Operations team insure efficient and timely processing of all work assignments in to applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals.
Responsibilities:
- Work with supervisor to identify training needs and provide ongoing training to team.
- Monitor processing changes, update training materials on a weekly basis
- Effectively communicate with corporate underwriting operations regarding policy processing changes that impact the team and/or workflows
- Communicate all procedural and workflow changes to team as implemented.
- Function as first point of contact to provide daily technical and procedural support to team members
- Perform quality reviews on a daily basis per established guidelines.
- Provide weekly scorecards to supervisor for review and distribution to team.
- Research and resolve field inquiries, or appropriately delegate to team for resolution within 24 hours of receipt
- Complete assignments and special projects within required time frame as assigned.
- Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
- Proven interpersonal and organizational skills
- Excellent verbal and written communication skills
- Ability to effectively identify, interpret and communicate quality assessment results to team members
- Strong understanding of insurance terminology helpful
- General understanding of PMA's underwriting process, workflows and coverage's preferred.
- Proficiency in Microsoft Office Suite to include Excel, Access, Word and Power Point preferred.
Skills Required
- Proven interpersonal and organizational skills
- Excellent verbal and written communication skills
- Ability to identify, interpret, and communicate quality assessment results to team members
- Understanding of insurance terminology
- General understanding of underwriting processes, workflows, and coverage
- Proficiency in Microsoft Office Suite, including Excel, Access, Word, and PowerPoint
PMA Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PMA Companies and has not been reviewed or approved by PMA Companies.
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Leave & Time Off Breadth — Time off is described as generous, with a sizable PTO bank and a broad paid-holiday schedule. Feedback suggests the ability to accrue and use substantial leave is a standout element of the package.
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Retirement Support — Retirement support includes a 401(k) with company contributions and immediate vesting on certain employer dollars. Profit-sharing and automatic eligibility are positioned as meaningful additions to total rewards.
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Flexible Benefits — Benefits are organized in a cafeteria-style format with multiple medical plan choices, HSA options, FSAs, and a broad set of voluntary coverages. Feedback suggests this flexibility enables tailoring coverage to individual needs.
PMA Companies Insights
What We Do
PMA Companies provides risk management solutions and services, specializing in workers’ compensation and offering property & casualty insurance, in the United States. Headquartered in Blue Bell, PA, PMA Companies is a member of Old Republic Companies. Old Republic International Corporation (NYSE: ORI) is one of the nation’s 50 largest publicly held insurance organizations. PMA Companies includes: PMA Insurance Group, specializing in workers’ compensation, and providing other commercial property & casualty insurance products; and PMA Management Corp. and PMA Management Corp. of New England, providing results-driven TPA and Risk Services specializing in workers’ compensation and liability. We maintain a large client retention rate of 90% or higher and a client satisfaction rate of 96% per an independent survey. At PMA, we still build relationships the "old-fashioned way." Our clients know we care. They know we say what we do and do what we say. And they know that they can count on us to deliver tangible value to their business and to work passionately on their behalf.
