Technical Assistant

·       Provide administrative support to ensure that office operations are maintained in an effective, up to date and accurate manner.

·       Technical Assistant is a key role ensures that technical and administrative tasks are completed in a timely manner to support the technical personals in the delivery of all IT services and projects.

RESPONSIBILITIES

·       Prepare, type, format a wide variety of documentation including correspondence, memos, forms, statistical charts report and other documents. Also, Review and edit reports.

·       Maintain calendar and schedule meetings.

·       Maintain office filing system including paper files/file cabinets, shared electronic files and confidential records. 

·       Attend meetings, prepare agendas and take minutes of meeting and distribute them.

·       Coordinate schedules and activities and tracking progress and results of projects.

·       Assist in developing long-term strategies and capacity planning for meeting future hardware needs. 

·       Maintain up-to-date knowledge of hardware and equipment Contracts and manage contract-based installations. 

·       Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.

·       Performing administrative tasks in an office setting.

·       Read, understand, analyze and evaluate technical documents. 

·       Answer and respond to users and customer calls and mails.

·       Prepare knowledgebase articles and videos for all IT services and deliver them for users.

REQUIRED COMPETENCIES

·       Knowledge of office administration and bookkeeping procedures.

·       Computer skills including the ability to operate software, including MS Office Suite.

·       Effective organizational and written communication skills.

EXPERIENCE AND QUALIFICATION

·       The candidates should be Fluent in English - written and spoken and additionally English /Arabic written and spoken is preferred.

·       Relevant work experience as per Article 4.2.4 of Appendix A.

·       A minimum of 12 years’ experience working in an IT environment is preferred.

·       Good numerical skills and basic statistical knowledge