Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
As a Technical Architect, Quote to Cash (Q2C), you will define, design, and support scalable global solutions for the D365 ERP Sales & Marketing team across the end-to-end quote-to-cash lifecycle. This role is responsible for translating business requirements into secure, resilient, and high-performing technical architectures that support quoting, pricing, order management, fulfillment, invoicing, and integrations with enterprise platforms. You will partner closely with business stakeholders, functional leads, developers, and external vendors to deliver strategic technical capabilities that improve operational efficiency, enable business growth, and strengthen customer experience.
MAJOR ACCOUNTABILITIES:
Define and govern the end-to-end technical architecture for Quote to Cash capabilities within Dynamics 365 Finance and Operations, with a focus on Sales & Marketing and related enterprise platforms.
Partners with business stakeholders, product owners, and functional teams to translate business requirements into scalable technical designs, integration patterns, and implementation roadmaps.
Design and oversee customizations, extensions, data entities, workflows, and integrations that support quoting, pricing, order capture, fulfillment, invoicing, and downstream financial processes.
Establish technical standards, development best practices, and architecture guardrails to ensure solution quality, security, performance, scalability, and long-term maintainability.
Lead technical design reviews and provide architectural guidance to development teams for X++, services, APIs, middleware, and Azure-based integrations.
Collaborate with enterprise architecture, infrastructure, security, and application and AI teams to ensure alignment with broader platform, integration, data strategies and agentic engineering practices.
Support environment strategy, release management, DevOps processes, and deployment planning across development, testing, and production landscapes.
Troubleshoot complex production issues, drive root cause analysis, and implement sustainable technical solutions to improve platform stability and supportability.
Document solution architectures, technical designs, integration flows, and key architectural decisions to support delivery, governance, and operational continuity.
Effectively communicate architecture decisions, risks, dependencies, and trade-offs to both technical and non-technical stakeholders.
Mentor developers and technical team members, fostering a culture of innovation, collaboration, accountability, and continuous improvement.
Stay current on Dynamics 365, Azure, integration technologies, and emerging best practices to continuously improve the Q2C technology landscape.
REQUIREMETS FOR SUCCESS:
8+ years of experience in ERP solution delivery, with significant experience in Dynamics 365 Finance and Operations technical architecture, design, and implementation.
Strong understanding of Quote to Cash business processes, including quoting, pricing, sales order management, fulfillment, invoicing, and integrations with upstream and downstream systems.
Deep expertise in D365 F&O technical architecture, extension frameworks, integrations, data entities, security, and environment management.
Hands-on experience with X++, .NET, APIs, OData, business events, middleware, and Azure cloud services.
Experience designing and supporting integrations across ERP, CRM, commerce, warehouse, tax, billing, and other enterprise applications.
Strong knowledge of application lifecycle management, release management, CI/CD practices, and Azure DevOps.
Demonstrated ability to design secure, scalable, and high-performing enterprise solutions in complex global environments.
Excellent analytical, troubleshooting, and problem-solving skills with the ability to resolve complex technical issues.
Strong communication and stakeholder management skills, with the ability to explain technical concepts to business and executive audiences.
Proven experience leading technical teams, mentoring developers, and influencing architecture decisions across cross-functional teams.
Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
Experience in consumer products, retail, or global supply chain environments is preferred.
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Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Skills Required
- 8+ years experience in ERP solution delivery with Dynamics 365 Finance and Operations technical architecture, design, and implementation.
- Strong understanding of Quote to Cash business processes (quoting, pricing, order management, fulfillment, invoicing).
- Deep expertise in D365 F&O technical architecture, extension frameworks, data entities, security, and environment management.
- Hands-on experience with X++.
- Hands-on experience with .NET.
- Experience designing and implementing APIs, OData, business events, middleware, and Azure-based integrations.
- Experience designing and supporting integrations across ERP, CRM, commerce, warehouse, tax, billing, and other enterprise applications.
- Strong knowledge of application lifecycle management, release management, CI/CD practices, and Azure DevOps.
- Proven experience leading technical teams, mentoring developers, and influencing architecture decisions.
- Ability to design secure, scalable, high-performing enterprise solutions in complex global environments.
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
- Experience in consumer products, retail, or global supply chain environments.
New Balance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Balance and has not been reviewed or approved by New Balance.
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Healthcare Strength — Benefits coverage is described as comprehensive, including medical, dental, and vision options alongside wellness resources like health coaching. Fitness reimbursement is also cited as part of the overall health and wellness offering.
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Retirement Support — Retirement support is positioned as strong, with a 401(k) plan and a company match described as dollar-for-dollar up to a stated contribution level in some locations. Life insurance and disability benefits are also included as part of the broader financial protection package.
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Leave & Time Off Breadth — Time-off offerings are characterized as generous, with paid holidays, vacation time, and paid sick leave highlighted. Flexible schedules and telecommuting options are also described as supporting work-life balance.
New Balance Insights
What We Do
In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.
