The Role
Design and lead ServiceMax architectures, translate business needs into technical specifications, optimize workflows, oversee customization/configuration and deployments, design integrations, mentor teams, and stay current on ServiceMax and related cloud technologies to drive scalable field service solutions.
Summary Generated by Built In
Join our dynamic team as a Technical Architect - ServiceMax and leverage your expertise and 10+ years of experience in designing and implementing advanced ServiceMax solutions to drive innovation and excellence.Key Responsibilities
- Lead the design and architecture of ServiceMax solutions that align with business requirements and industry best practices.
- Collaborate with stakeholders to gather and analyze business needs, translating them into comprehensive technical specifications.
- Focus on optimizing workflows and removing inefficiencies to enhance overall customer satisfaction.
- Oversee the customization, configuration, and deployment of ServiceMax applications, ensuring scalability and performance.
- Design and implement seamless integration between ServiceMax and other enterprise systems to ensure data integrity and synchronization.
- Mentor and guide development teams, promoting best practices and fostering a culture of continuous learning and improvement.
- Promote a collaborative environment by engaging cross-functional teams and valuing diverse insights.
- Stay updated with the latest advancements in ServiceMax and related technologies to provide forward-thinking solutions.
- Bachelor’s degree in computer science, Information Systems, or a related field.
- 10+ years of experience in technical architecture, with a strong emphasis on ServiceMax and Salesforce Service Cloud.
- Proven experience in developing and deploying ServiceMax solutions, including custom workflows and integrations.
- In-depth knowledge of field service management processes and cloud-based architectures.
- Excellent problem-solving skills and a proactive approach to identifying and addressing technical challenges.
- Commitment to integrity and accountability in achieving project outcomes.
- Strong interpersonal and communication skills, with the ability to articulate complex technical concepts effectively.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, or related field.
- 10+ years of experience in technical architecture with emphasis on ServiceMax and Salesforce Service Cloud.
- Proven experience developing and deploying ServiceMax solutions, including custom workflows and integrations.
- In-depth knowledge of field service management processes and cloud-based architectures.
- Excellent problem-solving skills and a proactive approach to addressing technical challenges.
- Strong interpersonal and communication skills to articulate complex technical concepts.
- Commitment to integrity and accountability in achieving project outcomes.
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
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The Company
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
